Orthodontic Treatment Coordinator

Hero Practice Services•Belvedere, CA

14h•$21 - $28

About The Position

Hero Practice Services delivers dental, vision, and orthodontic care to children in underserved communities through more than 30 offices across seven states. Its stated core values are integrity, mission driven, patient first, accountability, compassion, and teamwork. Kids Dental Place and Orthodontics in East LA is seeking an Orthodontic Treatment Coordinator to establish relationships with parents and patients and communicate recommended treatment plans. The position reports to the Operations Manager. The pay range is $21–$28 per hour, with monthly bonus opportunities and benefits. The role also includes other duties that support the business and its mission to provide high-quality, compassionate dental, vision, and orthodontic services to underserved children.

Requirements

Ability to multitask and complete tasks correctly and on time.
Knowledge of various insurance plans, manuals, exclusions, and limitations.
Strong interpersonal skills and a friendly demeanor.

Nice To Haves

Previous sales experience is desired.
Previous experience in a dental practice is a plus.
Preferred knowledge of Dolphin Database, eCW, Google Docs, scanning functions, and Office, Word, and Excel.
Bilingual ability is a plus.

Responsibilities

Facilitate financial discussions with delinquent accounts.
Achieve patient conversion results.
Assist with phone calls and patient check-out.
Understand, monitor, and ensure smooth implementation of office processes, including scheduling, patient flow, and insurance verification.
Keep the practice clean and presentable, including cleaning restrooms and the patient lobby, mopping, vacuuming, and dusting.
Perform other duties that support the business and its mission to provide services to underserved children.