Orthodontic Scheduling Coordinator

Campbell, Covington, and Icenhour Orthodontics•Wilmington, NC

About The Position

The Scheduling Coordinator handles patient intake and flow and coordinates appointments and scheduling with the practice and doctors. The role requires strong attention to detail and organization in a fast-paced environment. The coordinator schedules appointments, manages related medical records and orders, supports accurate patient scheduling, and helps ensure a positive experience for patients, parents, staff, and doctors.

Requirements

High school diploma.
1–3 years of relevant experience.
Understanding of industry best practices for schedule coordination and patient intake.
Excellent customer service experience.
Excellent written and oral communication skills.
Compassion and a high level of service for patients, parents, and staff.
Integrity and a commitment to doing the right thing.
Dependability and reliability in attending scheduled work.
Strong attention to detail.
Ability to organize work, handle multiple tasks simultaneously, and consistently meet deadlines.
Professional manner and appearance at all times.
Computer skills, including Microsoft Office and web browsers.
Telephone skills, including proper etiquette and information-gathering skills.

Responsibilities

Schedule appointments and authorize and send pertinent medical records and orders.
Maintain a positive, friendly attitude and deliver excellent customer service to patients.
Coordinate patient schedules and practice flow, maintaining schedules accurately and attentively.
Be receptive to training and coaching on best practices.
Maintain an organized working space.
Coordinate with team members and doctors on scheduling issues or questions.
Perform other duties as required as they relate to the position.

Benefits

Monthly bonus opportunities.
Medical/Rx coverage.
Dental coverage.
Vision coverage.
Retirement plan (401(k)) with a percentage match.
Flexible spending accounts.
Health savings accounts.
Employee assistance program.
Other benefit options.
Benefit-eligible new hires can enroll in coverage effective on their first day of employment.