Orthodontic Scheduling Coordinator

Campbell, Covington, and Icenhour Orthodontics•Wilmington, NC

About The Position

The Scheduling Coordinator handles patient intake and flow and coordinates appointments and scheduling with the practice and doctors. The role requires strong attention to detail and organization in a fast-paced environment. The coordinator schedules appointments, authorizes and sends pertinent medical records and orders, maintains accurate schedules, supports patient flow, and works with team members and doctors on scheduling matters. The position also requires maintaining a professional, organized workspace and providing friendly, compassionate customer service.

Requirements

High school diploma required.
1–3 years of related experience.
Understanding of industry best practices for schedule coordination and patient intake.
Excellent customer service experience.
Excellent written and oral communication skills.
Compassion and a high level of service for patients, parents, and staff.
Integrity and a commitment to doing the right thing.
Dependability and reliability in attending scheduled work.
Attention to detail.
Ability to organize work, manage a variety of tasks simultaneously, and consistently meet deadlines.
Professional manner and appearance at all times.
Computer skills, including Microsoft Office and web browsers.
Telephone skills, including proper telephone etiquette and information-gathering skills.

Responsibilities

Schedule appointments and authorize and send pertinent medical records and orders.
Maintain a positive, friendly attitude and deliver excellent customer service to patients.
Coordinate patient schedules and patient flow for the practice, maintaining schedules accurately and attentively.
Be receptive to training and coaching on best practices.
Maintain an organized working space.
Coordinate with team members and doctors as needed to address scheduling issues or questions.
Perform other duties as required that relate to the position.