Orthodontic Patient Coordinator

Benevis•Metairie, LA

14d

About The Position

Benevis is seeking an Orthodontic Patient Coordinator to support its mission of providing excellent, affordable dental care in a fun and compassionate environment. The coordinator provides customer service to orthodontic patients and parents at check-in and check-out, verifies insurance eligibility and service limits, and helps ensure patient appointments and records are prepared accurately. The role also supports same-day care, office financial targets, appointment compliance, and community outreach.

Requirements

At least one year of customer service experience.
CPR/BLS certification required.
Willingness to travel within the territory assigned to the team.
Strong focus on customer service and satisfaction.
Must love working with children.
Compassion and a high level of service for patients, parents, and staff.
Integrity and commitment to doing the right thing.
Dependability and reliability in attending scheduled work.
Attention to detail.
Ability to organize work, handle a variety of tasks simultaneously, and consistently meet deadlines.
Professional manner and appearance.
Computer skills, including Microsoft Office and Internet Explorer.
Telephone skills, including proper etiquette and information-gathering skills.

Nice To Haves

Customer service experience in healthcare, retail, restaurant, or hospitality.

Responsibilities

Deliver quality and compassionate care to every patient.
Greet parents and patients as they enter and leave the office and check patients in for daily appointments.
Keep waiting parents informed about the progress of their appointment or child's appointment.
Maintain a clean and tidy waiting area and front desk.
Verify patient insurance eligibility and service limits before appointments, and ensure this information is recorded and communicated to the Orthodontic Financial Coordinator before treatment.
Ensure patient information is correct in the Boomerang file and that files and records are updated and ready before appointments and at the end of the day.
Coordinate with the Orthodontic Financial Coordinator and doctors to provide opportunities for same-day care.
Help meet orthodontic financial targets by ensuring schedules are full.
Schedule follow-up appointments for all patients and confirm upcoming appointments.
Assist with routing referrals to the appropriate doctor and completing pre-authorization processes.
Collect payments and post them in the practice management system; verify, inform patients of, and collect out-of-pocket balances before clinical treatment.
Answer incoming orthodontic patient calls, assist callers, or direct them to another team member.
Ensure orthodontic patients comply with appointments and send appropriate communications, including communications related to termination when applicable.
Maintain tracking spreadsheets or databases as needed or directed by the Orthodontic Financial Coordinator.
Participate in local community events, including school screenings and presentations, to promote a positive image of the organization.
Adhere to government regulations, company standards, and compliance programs.
Assist with other office duties as needed.