Orthodontic Treatment Coordinator

Benevis•New Bedford, MA

13d

About The Position

Benevis is seeking a Treatment Coordinator to help patients and families access orthodontic care and feel supported throughout their treatment. The role schedules appointments, communicates treatment plans with doctors, explains treatment costs and financing options, and provides customer service. The position works with a patient base that is largely children. The work is performed in a professional office, clinical, or support environment, depending on the role and business needs. Team members may need to work extended or alternate hours during peak periods or to support operational requirements. Scheduled hours and work location may vary based on business needs.

Requirements

High school diploma or GED.
At least 1 year of orthodontic or equivalent experience.
Excellent communication and interpersonal skills.
Previous sales experience and comfort discussing costs and payment plans with patients.
Responsiveness to patients, including follow-up and answering questions.
Computer proficiency, including comfort with Microsoft Office Suite.
Understanding of, and ability to communicate effectively about, techniques used in the orthodontic field.
Ability to communicate and exchange information effectively with patients, parents, clinicians, and staff.
Ability to operate a computer, keyboard, and standard office equipment.
Ability to lift or carry up to 30 pounds and twist, turn, bend, and stoop.

Nice To Haves

Treatment Coordinator work experience in a dental practice; ideally 3 or more years in a dental or orthodontic environment with knowledge of orthodontic treatments.
Three or more years of sales or customer service experience.
Knowledge of dental insurance, payment financing, and self-pay collections.
X-ray certification and CPR certification.
Spanish bilingual skills.

Responsibilities

Obtain high treatment acceptance by explaining treatment costs, insurance coverage, and financing options.
Explain treatment plans and timelines to patients and families in clear terms, address concerns, and answer questions.
Present financing options, help patients afford care, explain insurance and payment options, collect payments in a timely manner, and manage outstanding balances.
Schedule and confirm appointments, maintain detailed patient records, and submit paperwork to insurance.
Operate X-ray machines and assist with clinical tasks when required, if certified.
Solicit referrals from patients after treatment and track satisfaction with the services provided.
Follow government regulations, company standards, and company compliance programs.
Perform other duties as assigned.