Organizational Effectiveness Consultant

WCB-Alberta • Edmonton, AB

23h • CA$94,909 - CA$111,641 • Hybrid

About The Position

As an equal opportunity employer, WCB-Alberta is looking to build a diverse workforce that reflects the diversity of its clients and customers. People are at the heart of everything we do. If you value service, care, excellence, trust and fairness, you’ll fit right in. You'll play an important role in making a difference that creates a safer, healthier and stronger Alberta by putting people first. WCB-Alberta works together every day to help minimize the impact of workplace injuries and illnesses on Alberta workers and employers. As the independent operator and administrator of the province’s Workers’ Compensation Act, WCB-Alberta provides protection for over two million workers and nearly 200,000 Alberta employers. Our employees are inspired to make a positive impact on the lives of injured workers and businesses throughout the province. Reporting to the Team Lead, Organizational Effectiveness, the Organizational Effectiveness Consultant partners with leaders and teams across the organization to support change initiatives, improve business processes, and enhance organizational performance. Working with assigned client groups, the Consultant provides guidance and practical support in areas such as organizational development, change management, facilitation, business analysis, and continuous improvement. The successful candidate is a strong problem solver who can build effective working relationships, understand complex organizational issues, and help teams identify and implement solutions. They are comfortable working with stakeholders at all levels of the organization and can balance the needs of individual business units with broader organizational goals.

Requirements

• A degree in Business, Human Resources, Organizational Development, or a related field.
• Three to five years of progressive experience leading or supporting process improvement, organizational development, change management, or other business improvement initiatives.
• The ability to provide sound advice and recommendations to leaders on strategic planning, business analysis, organizational effectiveness, and change initiatives.
• Strong analytical and problem-solving skills, with the ability to think critically, see the bigger picture, and develop practical solutions to complex challenges.
• Excellent facilitation, consultation, and relationship-building skills, with the ability to influence and build trust with stakeholders at all levels of the organization.
• Strong communication and presentation skills, including the ability to convey information clearly to diverse audiences ranging from frontline employees to senior leaders.
• A collaborative approach, strong customer service orientation, and the ability to work effectively both independently and as part of a team.
• Experience using process improvement tools and methodologies, such as process mapping, workflow analysis, or continuous improvement practices.
• Proficiency with Microsoft Office Suite, project management and collaboration tools, and digital platforms such as SharePoint.
• Successful candidate must reside in Alberta and be able to work in person from our Edmonton downtown office as required.
• Final candidates are required to undergo a security clearance as a condition of employment.

Nice To Haves

• A master's degree is considered an asset.
• Experience with data analytics, statistical software, Microsoft Copilot, or other AI-enabled productivity tools is considered an asset.
• Professional designations such as CHRP or CMC.
• Change management certification (e.g., Prosci Certified Change Practitioner) and experience supporting organizational change initiatives.
• Lean Six Sigma training or certification (Yellow Belt, Green Belt, or equivalent).
• Knowledge of the Workers' Compensation system, including its operations and organizational environment.

Responsibilities

• Partner with business areas to identify opportunities for improvement through surveys, focus groups, data analysis, business reviews, and research into leading practices.
• Work with leaders and teams to develop practical recommendations and action plans that address organizational and operational challenges.
• Provide change management support and guidance to help ensure initiatives are successfully implemented and adopted.
• Help align improvement and change initiatives with organizational priorities, strategic objectives, and business plans.
• Lead and support process improvement, business process redesign, and organizational review projects.
• Use tools such as process mapping, workflow analysis, and performance measurement to identify opportunities to improve efficiency and effectiveness.
• Review organizational structures, business processes, and service delivery approaches to recommend improvements that enhance performance and outcomes.
• Coordinate and analyze organizational surveys, including employee engagement and customer satisfaction surveys, and communicate key findings to stakeholders.
• Turn survey results and organizational data into meaningful insights and recommendations that support decision-making and continuous improvement.
• Plan and facilitate workshops, focus groups, strategic planning sessions, and other collaborative activities with leaders and teams.
• Support business units in developing objectives and key results (OKRs) and other approaches for measuring and achieving performance goals.
• Act as a trusted advisor to leaders by helping them navigate planning, problem-solving, decision-making, and organizational change.

Benefits

• Competitive salary
• Comprehensive benefits package
• Flexible work schedules
• Hybrid work opportunities (combination of work from physical office and primary home residence) that foster a healthy work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level