Organizational Change Management Specialist (Information Technology Executive 2)

Commonwealth of Pennsylvania • Dauphin County, PA

4d • Hybrid

About The Position

The Organizational Change Management Specialist supports enterprise technology and organizational transformation efforts across the Commonwealth of Pennsylvania. The role helps employees, leaders, and stakeholders adopt new systems, services, and business processes by developing strategies that improve organizational readiness, communication, engagement, and long-term adoption. The specialist supports major technology initiatives and service transitions, helping agencies work more effectively and serve Pennsylvanians better.

The position is full-time, with work hours of 8:00 AM to 4:30 PM, Monday through Friday, including a 60-minute lunch. Part-time telework may be available, with three days in the office and two days working remotely. Telework requires a securely configured high-speed internet connection and work from an approved location within Pennsylvania; the option may change. Employees who cannot telework may report to the headquarters office in Harrisburg.

Requirements

• At least seven years of professional information technology experience and a bachelor's degree; or eleven years of professional information technology experience; or an equivalent combination of experience and training.
• At least three years of organizational change management experience in corporate, consulting, or technology-driven environments.
• Experience executing change plans, including stakeholder engagement, impact assessments, communications, training, and adoption.
• Strong communication, facilitation, analytical, and problem-solving skills.
• Ability to work effectively across cross-functional teams.
• Proficiency in Microsoft Office and collaboration tools.
• Ability to perform the essential job functions.
• Must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

Nice To Haves

• Prosci or similar change management certification, such as CCMP.
• Experience with enterprise or digital transformation initiatives, such as ERP or CRM.
• Familiarity with LMS platforms, stakeholder engagement tools, and adoption measurement tools.
• Experience in matrixed or consulting environments.
• ITIL Foundations certification.

Responsibilities

• Develop and implement change management strategies for technology initiatives, service transitions, and business process improvements.
• Conduct organizational readiness reviews, stakeholder analyses, and impact evaluations to identify risks and implementation challenges.
• Advise executives, managers, and agency representatives on organizational impacts, workforce transitions, and adoption approaches.
• Create communication and engagement plans to build awareness, address concerns, and encourage acceptance of new technologies.
• Coordinate training, knowledge transfer, and workforce readiness activities to strengthen technology utilization and sustainability.
• Analyze feedback, measure outcomes, prepare reports, and recommend improvements to increase change management effectiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior