Organizational Change Management Business Specialist

City of New York•New York, NY

1d•$75,000 - $160,000

About The Position

NYCERS is seeking an experienced Organizational Change Management (OCM) Business Readiness Specialist to support implementation and sustained adoption of the Legacy Replacement Program (LRP). The position helps ensure that NYCERS and its employees are prepared for changes to business processes, technology, workflows, and daily responsibilities, understand how the changes affect their work, and have the support needed to transition to the future state. The specialist connects the LRP program with NYCERS business operations. They engage business leaders and employees to assess impacts, anticipate challenges, identify readiness gaps, understand employee concerns, and help develop practical solutions. In partnership with the LRP Program Director, OCM Lead, and LRP Business Relationship Manager (BRM)/Product Owner (PO), the role brings business readiness, employee adoption, and operational considerations into program planning, implementation, and decision-making. Complementing the OCM Project Manager, who manages the OCM workplan, schedule, dependencies, and delivery activities, the Business Readiness Specialist focuses on business-facing change. The role supports impacted divisions and employees so their concerns are addressed and business units are prepared to operate successfully in the LRP future state. It does not assume ownership of technical solution design, defect resolution, or overall program delivery.

Requirements

Meet one of the stated education and experience pathways: a baccalaureate degree in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication, or a related field, plus four years of satisfactory full-time related experience and a relevant specialization; or an associate degree in one of those fields plus six years of such experience and specialization; or a baccalaureate degree in any field plus eight years of such experience and specialization; or equivalent education and/or experience.
Satisfactory full-time experience related to the area or areas required by the position, with a specialization in a relevant technology, process, methodology, and/or domain.

Responsibilities

Translate LRP solution, technology, and business process changes into clear, actionable impacts for NYCERS.
Assess how future-state processes, workflows, responsibilities, and system functionality will affect business operations.
Evaluate organizational readiness with stakeholders and identify gaps, dependencies, operational risks, and potential transition challenges.
Partner with stakeholders to develop practical approaches for closing readiness gaps and preparing business units for change.
Build trusted relationships with business leaders, managers, and employees across impacted divisions, and gather their concerns, expectations, and challenges.
Anticipate employee transition issues and work with business stakeholders and program teams to identify solutions, address concerns, and remove adoption barriers.
Document, communicate, and escalate employee feedback and operational concerns as appropriate; promote two-way communication and follow-up.
Help business units understand what is changing, why it is changing, and what will be expected of them.
Translate future-state capabilities into practical business scenarios and employee responsibilities, and identify additional engagement, communication, training, or operational support needs.
Facilitate business discussions, demonstrations, and feedback sessions, and partner with business leadership to prepare employees for new processes, workflows, and responsibilities.
Align business readiness priorities with program objectives, milestones, and implementation plans in partnership with the LRP Program Director and OCM Lead.
Partner with the BRM/PO to understand business priorities, solution decisions, and future-state expectations, and ensure business feedback and readiness considerations inform program discussions and decisions.
Coordinate with the OCM Project Manager to align business readiness needs with the overall OCM workplan and delivery, and support consistent messaging and coordinated engagement.
Identify business readiness gaps, adoption issues, and operational challenges; work with business leaders, SMEs, the BRM/PO, and appropriate teams on solutions and mitigation approaches.
Coordinate follow-up on concerns, direct issues to appropriate owners, monitor unresolved issues, and escalate those that could affect implementation or operations.
Track recurring concerns and identify opportunities for additional communication, training, or process clarification; ensure stakeholders receive appropriate follow-up.
Identify impacted stakeholder groups and their communication, engagement, and readiness needs; partner with the OCM Lead, communications, and stakeholders to provide relevant and timely information.
Identify training and support needs, gather feedback on the effectiveness of engagement activities, and encourage employee participation in implementation activities, testing, and training.
Prepare business units for transition to the LRP future state, identify potential operational disruptions and employee challenges, and coordinate resolution of adoption concerns during implementation and stabilization.
Monitor employee adaptation to new processes, systems, and responsibilities; identify recurring challenges, process gaps, and opportunities to improve the employee experience.
Support business leadership in reinforcing new ways of working and sustaining adoption after implementation.
Promote a consistent enterprise-wide approach to assessing and addressing business impacts, identify cross-divisional dependencies, and provide program leadership visibility into readiness, employee concerns, and adoption risks.