Organizational Change Management Business Specialist

City of New York•New York City, NY

14h

About The Position

NYCERS is seeking an experienced professional to support organizational readiness and sustained employee adoption of its Legacy Replacement Program (LRP). The role helps employees and business units understand how changes to processes, technology, workflows, and responsibilities will affect their work and what support they need to transition successfully to the future state. The Business Readiness Specialist serves as a connection between the LRP program and NYCERS business operations. The specialist engages leaders, managers, and employees to assess impacts, anticipate challenges, identify readiness gaps, understand employee concerns, and coordinate practical responses. The role works closely with the LRP Program Director and OCM Lead, aligns with the Business Relationship Manager/Product Owner, and coordinates with the OCM Project Manager on readiness needs and the broader OCM workplan. The position focuses on business-facing change and employee adoption. It does not assume ownership of technical solution design, defect resolution, or overall program delivery, and does not replace the responsibilities of the Program Director, BRM/PO, OCM Lead, or OCM Project Manager. The listed qualification pathways require a relevant bachelor's degree and four years of related full-time experience; a relevant associate degree and six years of related full-time experience; a bachelor's degree and eight years of related full-time experience; or equivalent education and/or experience.

Requirements

One of the following qualification pathways: a bachelor's degree from an accredited college in computer science, engineering, human-computer interaction, interactive media, digital and graphics design, data visualization, communication, or a related field, plus four years of satisfactory full-time related experience with a relevant specialization; an associate degree in one of those fields plus six years of such experience; a bachelor's degree from an accredited college plus eight years of such experience; or equivalent education and/or experience.
Related experience must be associated with the area(s) required for the position and include a specialization in a relevant technology, process, methodology, and/or domain.

Responsibilities

Translate LRP solution, technology, and business process changes into actionable impacts for NYCERS, and assess effects on business operations, workflows, responsibilities, and system use.
Evaluate organizational readiness with stakeholders; identify gaps, dependencies, operational risks, and transition challenges; and partner on practical approaches to address them.
Build relationships with business leaders, managers, and employees to understand concerns, expectations, and challenges associated with upcoming changes.
Document and communicate employee feedback and operational concerns, escalate them when necessary, and promote two-way communication.
Help business units understand what is changing and why, translate future-state capabilities into business scenarios and employee responsibilities, and identify needs for engagement, communication, training, or support.
Facilitate business discussions, demonstrations, and feedback sessions, and partner with business leadership to prepare employees for new processes, workflows, and responsibilities.
Align business readiness priorities with program objectives, milestones, and implementation plans in partnership with the LRP Program Director and OCM Lead.
Partner with the BRM/PO to understand business priorities and solution decisions, and ensure business feedback and readiness considerations inform program discussions and decisions.
Coordinate with the OCM Project Manager to align business readiness needs with the OCM workplan and delivery, and support consistent messaging and coordinated engagement.
Identify and coordinate follow-up on readiness gaps, adoption issues, and operational challenges; work with appropriate owners on solutions and mitigation; monitor unresolved issues and escalate those that may affect implementation or operations.
Identify impacted stakeholder groups and their engagement, communications, and readiness needs; partner with the OCM Lead, communications, and stakeholders to provide relevant and timely information.
Identify training and support needs, gather feedback on communication and engagement effectiveness, and encourage employee participation in implementation activities, testing, and training.
Prepare business units for transition, identify potential disruptions, coordinate resolution of adoption concerns during implementation and stabilization, and monitor employee adaptation.
Identify recurring challenges, process gaps, and opportunities to improve the employee experience; support business leadership in reinforcing new ways of working and sustained adoption.
Promote enterprise-wide readiness by identifying cross-divisional dependencies, engaging impacted areas, and providing program leadership visibility into readiness, employee concerns, and adoption risks.