Organizational Change Management and Communication Specialist IV
About The Position
King County Metro seeks an Organizational Change Management and Communication Specialist IV for the Enterprise of Asset Management Solution (EAMS) implementation project. The position provides strategic internal communications, people-side change management, employee engagement, and transformation design and facilitation to support effective implementation of the integrated EAMS across the agency. The specialist reports directly to the Director of Asset Management and works with divisions, external consultants, and employees affected by EAMS to apply change management approaches, improve business processes, and support workplace culture transformation. This position is offered as a Term Limited Temporary (TLT) or Special Duty Assignment (SDA), with a projected end date of December 2028 and possible extension. The role is hybrid, with at least two days per week onsite at King Street Center; remote days may change based on operational or business needs. Employees must reside in Washington state within a reasonable distance of their King County worksite. The normal schedule is 40 hours per week, Monday through Friday, with alternative schedules potentially available. The role is exempt from overtime provisions of the Fair Labor Standards Act and is represented by Protec17. The position applies King County Metro’s ACTIVATE values and safety expectations. It develops and evaluates communications and change-management plans, facilitates employee and stakeholder participation, assesses organizational readiness, and supports teams and leaders in identifying and implementing solutions. The recruitment is open to King County employees and the general public; eligible career service employees may take the assignment as an SDA subject to the stated eligibility and approval requirements.
Requirements
- At least five years in a position dedicated to coaching and/or facilitating process improvement or cultural transformation, or equivalent activities; alternatively, a combination of experience, education, and training that provides the required knowledge, skills, and abilities.
- Knowledge of and demonstrated experience with Prosci, the ADKAR change-management framework, William Bridges Change and Transition frameworks, or similar approaches to organizational change and transformation.
- Demonstrated experience building effective cross-functional teams in diverse work environments, creating morale, instilling vision and purpose, and fostering dialogue.
- Flexibility and adaptability when dealing with paradox and difficult decisions.
- Ability to build effective working relationships and treat employees and customers fairly, respectfully, and with dignity while identifying and implementing solutions that achieve positive outcomes for all parties.
- Demonstrated experience leading others on community engagement projects.
- Skill in facilitation, consulting, change management, and conflict resolution.
- Excellent organizational and project-management skills.
- Excellent written and oral communication skills, including effective use of visuals.
- Ability to manage multiple and shifting priorities, meet deadlines, and work under pressure.
- Ability to apply equity and social justice principles in all aspects of work.
- Applicants must provide a King County application with complete work history, responses to supplemental questions, a resume, and a letter of interest.
Nice To Haves
- Knowledge of King County government.
- Knowledge of the complexity of enterprise-system implementation and transit operations and optimization.
- Experience in engagement planning.
Responsibilities
- Apply Prosci, ADKAR, William Bridges, or similar change and transition frameworks to support organizational change while addressing both business processes and human dynamics.
- Facilitate one-on-one conversations, small and large group sessions, and other participatory methods to collect meaningful feedback for decision-makers.
- Develop action plans to engage and prepare stakeholders before implementation and conduct organizational readiness assessments.
- Facilitate teams addressing staffing and resource utilization, transformational improvement projects, and enterprise initiatives.
- Recommend work processes, organizational structures, policies, and systems that support desired and lasting change.
- Use listening, facilitation, planning, and conflict-management skills to surface and communicate ideas across varied settings and audiences.
- Prepare reports, flow charts, organizational charts, graphs, and other communication products summarizing findings and recommendations, and present them to stakeholders.
- Implement or help implement identified solutions, coordinating with internal and external resources to resolve problems successfully.
- Assess communications and employee-engagement needs, target audiences, and objectives with leaders, internal customers, and key stakeholders; design activities to address those needs.
- Research, coordinate, design, write, edit, and coordinate production of project communications strategies and people-side change-management plans.
- Follow Metro communication protocols and review processes when developing and distributing communications materials.
- Use multiple communication methods to deliver project information effectively, efficiently, and on time to stakeholders.
- Evaluate the effectiveness of project communications and adjust them as needed.
- Perform other duties as assigned.
- Understand and follow Metro Transit safety policy and applicable safety practices; report safety and security concerns and ideas.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
