Organizational Change & Implementation Specialist

Waystone Health & Human Services•Lawrence, MA

3d•$68,000 - $97,000•Onsite

About The Position

Waystone is seeking an Organizational Change & Implementation Specialist to support organizational initiatives, technology implementations, and process improvements. The role coordinates change management, develops training and educational resources, facilitates staff adoption of new systems and workflows, and maintains organizational documentation, including standard operating procedures. The specialist partners with leadership, project teams, departments, vendors, and staff to support effective communication, operational consistency, and sustainable change, including Waystone’s Digital Transformation Initiative and broader strategic priorities. This is a full-time, 40-hour, non-exempt position based in Lawrence, Massachusetts. The regular schedule is Monday through Friday, 8:30 a.m. to 4:30 p.m., with flexibility needed for occasional evening meetings, training sessions, implementations, or organizational initiatives. The annualized salary range is $68,000 to $97,000. The position is benefits-eligible as of the date of hire. Waystone Health & Human Services is a 501(c)(3) nonprofit human services organization serving youth and adults with intellectual, developmental, and physical disabilities; acquired brain injuries; and mental health diagnoses. It serves more than 1,700 people annually across the Merrimack Valley, Greater Lowell, North Shore, and southern New Hampshire. Its mission is to partner with people of diverse ages, abilities, and cultural backgrounds throughout their personal, work, and life journeys.

Requirements

Bachelor’s degree in a related field.
3–5 years of related experience in change management, training, systems implementation, project coordination, or process/quality improvement.
Experience creating SOPs, policies, procedures, training materials, and job aids.
Strong communication, coordination, organizational, and interpersonal skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office and general office technology.
Ability to handle confidential information with professionalism and sound judgment.
Valid driver’s license and at least one year of driving experience.
Regular and predictable attendance.

Nice To Haves

Bilingual proficiency in English and Spanish.
Experience in healthcare, human services, disability services, social services, or nonprofit settings.
Knowledge of change management, process improvement, implementation best practices, or adult learning.

Responsibilities

Support the implementation and adoption of new systems, technologies, and workflows.
Coordinate testing, training, implementation activities, and issue resolution.
Partner with departments, vendors, and leadership to support successful project outcomes.
Support organizational change through communication, stakeholder engagement, and adoption planning.
Help leaders and employees navigate process, technology, and organizational changes.
Monitor adoption and recommend improvements for long-term success.
Develop and deliver training programs, job aids, user guides, and other learning resources.
Facilitate instructor-led, virtual, and hands-on training sessions.
Track training participation, collect feedback, and update materials as needed.
Create and maintain SOPs, workflows, policies, and operational documentation.
Document business processes and support process standardization across departments.
Promote consistency, compliance, and best practices throughout the organization.
Identify opportunities to improve efficiency, quality, and service delivery.
Support process improvement and workflow redesign initiatives.
Coordinate project activities, monitor timelines and deliverables, and provide implementation updates.
Support effective communication, operational consistency, and sustainable organizational change.