Order-to-Delivery Business Lead

ABB•Cary, NC

9d•$119,000 - $190,400•Remote

About The Position

The Order-to-Delivery Business Lead owns on-time, in-full delivery for a high-volume manufacturing business, overseeing the process from demand and replenishment through production, inventory, warehousing, and shipment. The role co-owns the business outcome with an SAP solution lead: the Business Lead determines what should be fixed and in what order, while the solution lead determines how it is built. This is a founding, hands-on business role in ABB’s first value stream, with authority to change the processes, rules, and systems that affect the delivery outcome and accountability for following through until results improve. The role is remote from anywhere in the US or Canada, with regular travel to plants, distribution centers, and ABB’s Cary, North Carolina office. Work takes place in North American time zones. It contributes to ABB’s Electrification Business Area in North America, Installation Products division. Key stakeholders include the Installation Products business sponsor, Supply Chain, Manufacturing Operations, Distribution and Customer Service, Sales, Finance, and Information Systems. The job posting names the IS Manager as the reporting line, while the role description says the position reports to the Vice President of IT and works directly with a business sponsor. The role is measured on a business result rather than IT delivery. It includes authority over the systems and rules behind that result, an SAP co-owner, and a team that builds what the Business Lead decides. As the founding lead of the first value stream, the successful candidate will help shape a model for subsequent value streams and may lead the launch of another one.

Requirements

Degree in supply chain, engineering, business, or a related field.
At least 8 years of experience in manufacturing or distribution in planning, scheduling, inventory, fulfillment, order management, or operations.
At least 3 years accountable for an operational result such as on-time in-full, fill rate, promise accuracy, or inventory.
Ability to follow an order from demand through shipment across plants and distribution centers and identify where it gets stuck.
Experience tracing delivery misses with data, identifying their root causes, and implementing a lasting fix.
Hands-on SAP experience in order fulfillment as a user, power user, or process lead; SAP design or configuration experience is not required.
Experience building data tools such as analyses, dashboards, automations, or AI workflows that are used by others.
Curiosity, willingness to adjust, and openness to new information in ambiguous situations.
Ability to demonstrate impact by sharing outcomes with peers and building partnerships across ownership boundaries.
Effective communication skills, including the ability to work with plant managers, sales leaders, and SAP teams.
Must already possess authorization to work for ABB in the US.

Nice To Haves

Experience with make-to-stock, make-to-order, or both.
ABB experience in planning, customer service, distribution, or plant operations.

Responsibilities

Own the outcome of orders shipped complete on the committed date, without relying on excess inventory or padded lead times.
Use data to identify root causes of missed orders and fix causes rather than expedite symptoms.
Set priorities for what to fix, build, switch off, or replace, including business rules such as stock allocation when they contribute to missed orders.
Manage change across plants, distribution centers, and system teams that do not report to the role.
Run experiments lasting one to two months, retain changes that improve the result, and discontinue those that do not.
Report results honestly to business leaders, including what is not working.
Work with an SAP solution lead as a co-owner, deciding what should be addressed while the solution lead decides how it is built.
Work directly with a business sponsor to agree the target.

Benefits

Choice of two medical plan options: PPO Copay Plan or High Deductible Plan with a Health Savings Account.
Choice of two dental plan options: Core and Core Plus.
Vision benefit.
Company-paid life insurance equal to 2x base pay.
Company-paid AD&D equal to 1x base pay.
Voluntary life and AD&D insurance, employee-paid, up to plan maximums.
Company-paid short-term disability for up to 26 weeks.
Company-paid long-term disability at 60% of pay, with the option to buy up to 66 2/3% of pay.
Supplemental employee-paid benefits, including accident insurance, hospital indemnity, critical illness, and pet insurance.
Paid parental leave.
Employee Assistance Program.
Health Advocate support for mental and behavioral health, health navigation, virtual health, and infertility and adoption.
Employee discount program.
401(k) Savings Plan with company contributions.
Employee Stock Acquisition Plan (ESAP).
11 paid holidays.
Vacation under a permissive time away policy for salaried exempt positions.
Eligibility for a short-term incentive plan or annual bonus.