Order-to-Delivery Business Lead

ABB•Cary, NC

8d•Remote

About The Position

The Order-to-Delivery Business Lead owns end-to-end on-time, in-full delivery for a high-volume manufacturing business, spanning demand and replenishment, production and inventory, warehouse operations, and shipment. The role co-owns the outcome with an SAP solution lead: the business lead determines what should be fixed and in what order, while the SAP lead determines how it is built. This is a founding, hands-on business role for ABB’s first value stream, with authority to change the processes, rules, and systems affecting delivery performance and responsibility for staying engaged until results improve. The role reports to the Vice President of IT and works directly with a business sponsor in Installation Products to agree on targets. It is remote from anywhere in the US or Canada, with regular travel to plants, distribution centers, and the Cary, North Carolina office. Work takes place in North American time zones. The position contributes to the Electrification Business Area in North America, Installation Products division. Key stakeholders include the Installation Products business sponsor, Supply Chain, Manufacturing Operations, Distribution and Customer Service, Sales, Finance, and Information Systems.

Requirements

Degree in supply chain, engineering, business, or a related field.
At least 8 years of experience in manufacturing or distribution in planning, scheduling, inventory, fulfillment, order management, or operations.
At least 3 years of accountability for an operational result such as on-time in-full, fill rate, promise accuracy, or inventory.
Ability to follow an order from demand through shipment across plants and distribution centers and identify where it gets stuck.
Experience tracing delivery misses with data, identifying the underlying cause, and implementing a lasting fix.
Hands-on use of SAP in order fulfillment as a user, power user, or process lead; SAP design or configuration experience is not required.
Experience building data tools such as analyses, dashboards, automations, or AI workflows that others use.
Curiosity, willingness to adjust, and openness to new information in ambiguous situations.
Ability to demonstrate impact by sharing outcomes with peers and building partnerships rather than ownership boundaries.
Effective communication skills to work with plant managers, sales leaders, and SAP teams.
Must already possess authorization to work for ABB in the US.

Nice To Haves

Experience with make-to-stock, make-to-order, or both.

Responsibilities

Own the business outcome of orders shipped complete on the committed date, without relying on extra inventory or padded lead times.
Use data to find the root cause of missed orders and address underlying causes rather than expediting symptoms.
Set priorities for what gets fixed, built, switched off, or replaced, including business rules such as stock allocation when they contribute to missed deliveries.
Manage change across plants, distribution centers, and system teams that do not report to the role.
Run short experiments lasting one to two months, retain changes that improve results, and discontinue those that do not.
Report results honestly to business leaders, including what is not working.

Benefits

Choice between two medical plan options: a PPO Copay Plan or a High Deductible Health Plan with a Health Savings Account.
Choice between two dental plan options: Core and Core Plus.
Vision benefit.
Company-paid life insurance equal to 2 times base pay.
Company-paid AD&D insurance equal to 1 times base pay.
Voluntary life and AD&D coverage, employee-paid.
Company-paid short-term disability coverage for up to 26 weeks.
Company-paid long-term disability coverage at 60% of pay, with an option to increase coverage to 66 2/3% of pay.
Supplemental employee-paid benefits, including accident insurance, hospital indemnity, critical illness, and pet insurance.
Paid parental leave.
Employee Assistance Program.
Health Advocate support for mental and behavioral health, general health navigation, virtual health, and infertility and adoption.
Employee discount program.
401(k) Savings Plan with company contributions.
Employee Stock Acquisition Plan (ESAP).
11 paid holidays.
Vacation under a permissive time away policy for salaried exempt positions.
Eligibility for a short-term incentive plan or annual bonus.