Manager, Opportunity to Order

Watlow•St. Louis, MO

10d•Onsite

About The Position

Watlow is hiring a Manager, Opportunity to Order to own the systems that take customers from first conversation to confirmed order. This hands-on, business-facing leadership role leads a team of business analysts while also configuring, testing, demonstrating capabilities, and working through problems with the team. The role owns the Opportunity to Order systems landscape across Oracle CX Sales and Service, Oracle Commerce Cloud, Watlow’s in-house eCommerce platform, Oracle Cloud Order Management, pricing, customer master, and the Oracle Fusion ERP integrations that connect them. These global systems support Sales, Customer Service, Operations, Finance, Engineering, Supply Chain, and eCommerce. Changes typically launch in the United States before rolling out globally, with key requirements coming from the European business. The Manager reports to the IT Director, Business Applications, and partners closely with a delivery team that owns project execution after business approval. The role calls for deep Oracle Cloud experience, strong knowledge of the opportunity-to-order lifecycle, and a progressive perspective on using AI and automation to improve business processes. Occasional travel is expected, typically no more than once a quarter.

Requirements

Bachelor's degree in information technology, business, engineering, supply chain, or a related field.
At least 8 years of experience in enterprise business applications, focused on CRM, commerce, order management, or quote-to-cash processes.
Hands-on functional experience with Oracle Cloud, including Oracle CX Sales and Service and Oracle Cloud Order Management.
Strong process knowledge of the opportunity-to-order or order-to-cash lifecycle, including pricing and customer master data.
Experience leading business analysts or functional teams while remaining hands-on in the systems.
Proven ability to partner with and influence business leaders and prioritize competing demands.
Experience with ServiceNow, Jira, UAT, defect management, and release governance.
Willingness to travel occasionally, typically up to once a quarter.
Authorization to work in the United States without current or future sponsorship.

Nice To Haves

Oracle consulting or implementation partner experience.
Experience as an end user or administrator of Oracle CX before moving into leadership.
Experience with Oracle Commerce Cloud or B2B eCommerce platforms.
Experience applying AI or automation to sales, customer service, or order management processes.
Experience supporting European business requirements or multi-region rollouts.
Experience with Oracle Integration Cloud, Oracle Fusion ERP, Infor CPQ, or product configurators.
Experience in global manufacturing, engineered products, or complex B2B order-to-cash environments.
Familiarity with Agile delivery and Power BI or comparable analytics tools.

Responsibilities

Own the roadmap and functional direction for the Opportunity to Order service area, including how CRM, commerce, pricing, order management, and customer master systems work together.
Partner regularly with Sales, Customer Service, Operations, Finance, Engineering, and eCommerce leaders to understand challenges, plans, and opportunities for systems support.
Configure, test, and demonstrate new features in the systems, showing business partners what is possible before capabilities are built.
Run intake for incidents, break fixes, enhancements, and new initiatives, prioritizing based on business value, urgency, risk, and capacity.
Lead and develop a team of business analysts by setting priorities, building capability, and managing capacity.
Build a disciplined support model with clear triage, escalation, service expectations, root-cause analysis, and handoffs to steady-state support.
Identify opportunities to use AI and automation to reduce manual work, improve data quality, and accelerate commercial processes for customers and employees.
Ensure projects and enhancements have complete requirements, end-to-end test scenarios, UAT, acceptance criteria, and business readiness before go-live, including for Oracle quarterly updates.
Hold AMS, implementation, and offshore partners accountable for quality, responsiveness, and follow-through.
Report support health, backlog, capacity, risks, and decisions requiring attention to IT and business leaders.