Manager, Opportunity to Order

Watlow Recruitment Team • St. Louis, MO

11d • Onsite

About The Position

Watlow is seeking a Manager, Opportunity to Order to own the systems supporting the customer journey from first conversation through confirmed order. This hands-on, business-facing leadership role leads a team of business analysts while remaining involved in configuring, testing, demonstrating capabilities, and resolving problems. The manager owns the Opportunity to Order landscape across Oracle CX Sales and Service, Oracle Commerce Cloud, Watlow’s in-house eCommerce platform, Oracle Cloud Order Management, pricing, customer master, and the Oracle Fusion ERP integrations connecting these systems.

The systems are global and support Sales, Customer Service, Operations, Finance, Engineering, Supply Chain, and eCommerce. Changes typically launch in the United States before rolling out globally, with key requirements coming from the European business. The manager reports to the IT Director, Business Applications, and partners with the delivery team, which owns project execution after business approval. The role includes occasional travel, typically no more than once a quarter.

Requirements

• Bachelor's degree in information technology, business, engineering, supply chain, or a related field.
• 8+ years of experience in enterprise business applications, focused on CRM, commerce, order management, or quote-to-cash processes.
• Hands-on functional experience with Oracle Cloud, including Oracle CX Sales and Service and Oracle Cloud Order Management.
• Strong process knowledge of the opportunity-to-order or order-to-cash lifecycle, including pricing and customer master data.
• Experience leading business analysts or functional teams while remaining hands-on in systems.
• Proven ability to partner with and influence business leaders and prioritize competing demands.
• Experience with ServiceNow, Jira, UAT, defect management, and release governance.
• Willingness to travel occasionally, typically up to once a quarter.
• Authorization to work in the United States without current or future sponsorship.

Nice To Haves

• Oracle consulting or implementation partner experience.
• Experience as an end user or administrator of Oracle CX before moving into leadership.
• Experience with Oracle Commerce Cloud or B2B eCommerce platforms.
• Experience applying AI or automation to sales, customer service, or order management processes.
• Experience supporting European business requirements or multi-region rollouts.
• Experience with Oracle Integration Cloud, Oracle Fusion ERP, Infor CPQ, or product configurators.
• Experience in global manufacturing, engineered products, or complex B2B order-to-cash environments.
• Familiarity with Agile delivery and Power BI or comparable analytics tools.

Responsibilities

• Own the roadmap and functional direction for the Opportunity to Order service area, including how CRM, commerce, pricing, order management, and customer master systems work together.
• Partner regularly with Sales, Customer Service, Operations, Finance, Engineering, and eCommerce leaders to understand business challenges and system needs.
• Configure, test, and demonstrate new capabilities directly in the systems.
• Manage intake for incidents, break fixes, enhancements, and initiatives, prioritizing according to business value, urgency, risk, and capacity.
• Lead and develop a team of business analysts, setting priorities and managing team capability and capacity.
• Build a disciplined support model with clear triage, escalation, service expectations, root-cause analysis, and handoffs to steady-state support.
• Identify opportunities to apply AI and automation to reduce manual work, improve data quality, and accelerate commercial processes.
• Ensure projects and enhancements have complete requirements, end-to-end test scenarios, UAT, acceptance criteria, and business readiness before go-live, including for Oracle quarterly updates.
• Hold AMS, implementation, and offshore partners accountable for quality, responsiveness, and follow-through.
• Report support health, backlog, capacity, risks, and decisions requiring attention to IT and business leaders.

Benefits

• Annual Incentive Program
• 401(k) plan with a company match on contributions and an annual company contribution tied to company performance
• Wellness incentives
• Employee Personal Assistance Program
• Dental, medical, and vision insurance
• Short-term and long-term disability insurance
• Paid holidays, personal time, and vacation
• Parental leave
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager