French Speaking Order To Cash Specialist - Work In Athens, Greece

Mercier Consultancy Group

5d • Onsite

About The Position

Mercier Consultancy Group is seeking a French Speaking Order To Cash Specialist for an on-site role in Athens, Greece. This position is within a dynamic retail environment, managing the full order-to-cash cycle for French-speaking clients, including order processing, invoicing, collections, and account reconciliation. The role requires fluency in French and English, a strong understanding of OTC processes, and experience with ERP systems.

Requirements

• Native or fluent French language proficiency (spoken and written) is essential; strong English communication skills are also required for internal collaboration.
• Valid EU passport or the right to work within the European Union (mandatory).
• Previous experience in an Order to Cash, Accounts Receivable, or Finance Operations role, ideally gained within the Retail (Online & Offline) industry or a related fast-moving commercial sector.
• Solid understanding of core OTC processes including order management, invoicing, cash application, collections, and reconciliation within a retail or e-commerce environment.
• Proficiency in working with ERP systems (such as SAP, Oracle, or Microsoft Dynamics) and a confident approach to working with retail management and billing platforms.
• Strong analytical mindset with exceptional attention to detail, excellent organisational skills, and the ability to manage multiple priorities effectively in a high-volume retail operations environment.

Responsibilities

• Manage the end-to-end Order to Cash process for French-speaking retail accounts, including both online and offline sales channels, ensuring accuracy and timely execution at every stage.
• Process and validate customer purchase orders received through e-commerce platforms, retail point-of-sale systems, and wholesale channels, ensuring all data is correctly captured in the ERP system.
• Generate, issue, and distribute accurate sales invoices to French-speaking retail customers and business partners in accordance with agreed billing schedules and contractual terms.
• Monitor and manage accounts receivable ledgers for designated French-speaking retail accounts, proactively following up on outstanding balances and overdue payments via phone and email communication in French and English.
• Perform regular account reconciliations to identify discrepancies between payments received and invoices raised, resolving issues promptly in coordination with retail operations and finance teams.
• Handle customer disputes and queries related to billing, returns, refunds, and credit notes within the retail context, delivering professional and efficient resolution in French.
• Collaborate closely with the logistics, warehouse, and retail operations teams to ensure order fulfilment data is accurately reflected in financial records, particularly for omnichannel retail transactions.
• Prepare and contribute to regular reporting on cash collection performance, ageing reports, and KPIs, providing insights to management to support continuous improvement of the Order to Cash function.

Benefits

• Competitive Monthly Salary reflective of your experience and expertise in the Order to Cash field.
• Fully Paid Training Programme to ensure you are set up for success from day one in the retail environment.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package, including your flight to Athens, airport transfer, and hotel accommodation upon arrival — making your move to Greece completely stress-free.
• Monthly Performance Bonus rewarding your dedication, accuracy, and results in the Order to Cash function.
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing outstanding financial security and recognition beyond the standard compensation package.
• A stable, on-site role within a reputable multinational retail organisation operating across both online and offline channels.
• Career development opportunities, a multicultural team environment, and the full support of the Mercier Consultancy Group network throughout your journey.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed