French Speaking Client Service Consultant FinTech - Work In Athens, Greece

Mercier Consultancy Group

5d • Onsite

About The Position

Mercier Consultancy Group is currently recruiting for an outstanding French Speaking Client Service Consultant FinTech position in Greece, based on-site in the vibrant and cosmopolitan city of Athens. This is a remarkable opportunity for a French-speaking professional to join a fast-growing FinTech environment, delivering world-class client support to end users of cutting-edge financial technology platforms and digital payment solutions. If you are passionate about FinTech innovation, committed to service excellence, and ready to launch or elevate your career through one of the most exciting jobs in Greece, this role is designed for you.

Requirements

• Native or fluent French language skills, both spoken and written, are essential for this role — candidates must be able to communicate with full professional proficiency in French.
• A valid EU passport or the legal right to work within the European Union is mandatory for this position.
• A strong interest in or prior exposure to the FinTech industry, digital banking, cryptocurrency, online payments, or related financial technology fields is highly desirable.
• Demonstrated experience in a customer service, client support, or contact centre environment — ideally within a FinTech, financial services, or technology-driven setting.
• Excellent communication, problem-solving, and interpersonal skills with a genuine commitment to delivering outstanding client experiences.
• Proficiency in English at a communicative level for internal team collaboration and training purposes.
• Ability to work effectively in a structured, target-driven environment, managing multiple priorities with composure and professionalism.

Responsibilities

• Provide prompt, professional, and empathetic client support to French-speaking users of FinTech products, including digital wallets, online payment systems, and financial management tools, via phone, email, and live chat.
• Guide clients through account setup, verification processes, and the onboarding journey within the FinTech platform, ensuring a smooth and positive experience at every touchpoint.
• Investigate, troubleshoot, and resolve client queries related to transactions, account security, payment processing errors, and platform functionality in a timely and accurate manner.
• Educate clients on the features, benefits, and correct usage of FinTech products and services, promoting digital financial literacy and customer confidence.
• Escalate complex technical or compliance-related issues to the appropriate internal teams, ensuring full transparency and timely resolution for the client.
• Accurately document all client interactions, case notes, and resolutions within the CRM system in accordance with company protocols and data protection standards.
• Contribute to achieving and exceeding key performance indicators including customer satisfaction scores, first contact resolution rates, and average handling times.
• Stay informed on updates to FinTech products, industry regulations, and internal processes to ensure the highest standard of client advisory service at all times.

Benefits

• Competitive Monthly Salary reflective of your experience and expertise in the FinTech client services sector.
• Fully Paid Relocation Package, including your return flight to Athens, airport transfer, and hotel accommodation upon arrival — we take care of everything so you can focus on your new adventure.
• Monthly Performance Bonus rewarding your dedication, results, and client satisfaction achievements.
• 2 Extra Salaries Per Year in the form of a 13th and 14th month salary, providing outstanding financial security and reward.
• Fully Paid Professional Training Programme covering all FinTech product knowledge, systems, and client service best practices.
• Comprehensive Health Insurance from day one of your employment.
• A dynamic, multicultural, and inclusive workplace environment within a thriving FinTech operation in Athens, Greece.
• Genuine long-term career development opportunities within the FinTech industry and broader Mercier Consultancy Group network.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed