German-Speaking Booking Consultant for Airline Company | Work in Athens, Greece

Mercier Consultancy Group

6d•Onsite

About The Position

Mercier Consultancy is seeking a motivated German-speaking Solutions Agent for Reservations to join an industry-leading digital solutions provider in Greece. In this role, you will be the face of the company, delivering top-tier support, solving customer queries, and making a real impact with every interaction. This is an opportunity for ambitious individuals to jumpstart their career abroad in a rich and vibrant cultural setting, with a fully paid relocation package to Greece.

Requirements

Native-level fluency in German (both written and spoken) is essential.
A minimum English proficiency of B2 is required.
Strong communication and problem-solving skills.
Comfortable using computers and willing to learn new software tools.
Ability to work in a team-oriented environment.
Willingness to relocate and live in Greece.

Responsibilities

Handle customer inquiries for German speaking customers via calls, chats and/or phone calls.
Resolve complaints professionally to maintain high customer satisfaction.
Assist customers with booking, changing, or canceling reservations.
Answer questions about accommodations, payments, policies, and travel services.
Accurately document all customer interactions in the CRM system.
Collaborate with internal teams to improve product support and customer service processes.