German Speaking Sales and Account Manager - Athens, Greece

Mercier Consultancy Group

5d•Onsite

About The Position

Mercier Consultancy Group is seeking a driven and results-oriented German Speaking Sales and Account Manager for their partner organization in Athens, Greece. This role is within the Customer Support Services industry and is ideal for individuals passionate about building client relationships and converting sales opportunities. The position offers career advancement, an international working environment, and a competitive compensation package.

Requirements

Native or fluent German language proficiency (spoken and written) is essential.
Valid EU passport (mandatory requirement).
Demonstrable background in sales, account management, or client relationship management.
Experience within the Customer Support Services industry is a strong advantage.
Confident communicator with outstanding interpersonal skills.
Ability to build rapport quickly with German-speaking clients.
Strong organisational and time-management abilities.
Results-driven mindset and the capacity to manage multiple accounts simultaneously.
Proficiency in CRM platforms and standard Microsoft Office tools.
Familiarity with Customer Support Services workflows or ticketing systems is a plus.
A positive, self-motivated attitude.
Willingness to relocate to Athens, Greece.

Responsibilities

Serve as the primary point of contact for a dedicated portfolio of German-speaking clients within the Customer Support Services sector, nurturing long-term partnerships.
Proactively identify upselling and cross-selling opportunities within existing accounts, presenting tailored Customer Support Services solutions.
Conduct regular account reviews and performance check-ins with German-speaking clients to assess satisfaction levels and resolve concerns.
Collaborate closely with internal customer support, operations, and technical teams to ensure seamless service delivery.
Develop and maintain a healthy pipeline of new business prospects within the German-speaking market.
Prepare accurate sales forecasts, account reports, and performance analyses using CRM tools.
Represent the company's Customer Support Services brand with professionalism and enthusiasm during client communications, virtual meetings, and presentations conducted in German.
Stay informed on industry trends, competitor activity, and market developments within the German-speaking Customer Support Services landscape.