Order Specialist, Sales Velocity

Zayo Group

3d•$61,100 - $70,000•Remote

About The Position

Zayo is seeking an Order Specialist, Sales Velocity to support the Sales organization by translating pricing, technical, and customer requirements into accurate inquiries and service orders. The role manages order creation and changes, maintains account and opportunity data across Microsoft Dynamics 365 and Salesforce, and partners cross-functionally to resolve issues and ensure a seamless handoff to implementation teams. The Order Specialist helps maintain accurate data for sales, commissions, revenue, churn, and other business reporting. The role requires attention to detail, responsiveness, and the ability to manage multiple priorities in a fast-paced, evolving environment. The position is remote within the United States.

Requirements

Bachelor’s degree or higher in business or a related field.
At least 3 years of Customer Service or Sales Support experience.
At least 2 years of telecommunications industry experience.
Proficiency with Microsoft Office and databases.
Salesforce experience.
Communication and active listening skills.
Cross-functional collaboration skills.
Conflict resolution and problem-solving skills.
Ability to learn technical products and processes.
Organization, prioritization, and attention to detail.
Ability to work independently and collaboratively.
Adaptability in a deadline-driven environment.

Responsibilities

Create, process, manage, and close sales opportunities, inquiries, and service orders accurately and within established Service Level Agreements.
Review orders for completeness, accuracy, approved pricing, promotions, discounts, and required documentation; resolve missing or conflicting information before submission.
Ensure orders comply with established quality, contractual, policy, and regulatory requirements.
Validate that customer and sales requirements are accurately reflected in quotes, bids, and order documentation.
Determine the appropriate system and workflow for each order and ensure a seamless handoff to implementation teams.
Partner with Sales, Solutions Engineering, Pricing, and other internal teams to create accurate client-facing quotes and service orders.
Create and maintain accurate customer, account, opportunity, and order data across Microsoft Dynamics 365 and Salesforce.
Partner with Reporting and Analytics to reconcile data across systems and support accurate sales, revenue, churn, and commission reporting.
Troubleshoot order and account issues, coordinate cross-functional resolution, and manage escalations through completion.
Communicate professionally with internal teams and external customers to research issues, gather required information, and provide timely resolutions.
Provide real-time support to Sales and other internal teams, including CRM navigation, reporting, data, and order-processing assistance.
Maintain strong knowledge of Zayo products, services, order requirements, systems, and non-standard processes; complete required training or certifications as applicable.
Accurately document relevant customer and internal communications in designated systems.
Identify and recommend opportunities to improve order efficiency, data quality, automation, integrations, and bulk-processing capabilities.
Serve as a Sales liaison and business-process subject matter expert for relevant system and process enhancements.
Stay current on telecommunications industry trends, technologies, and changes that may impact order processing or customer requirements.
Participate in departmental initiatives and perform other related duties as assigned.