Order Processing Specialist – Fully Remote

CERTCO INC•Fitchburg, WI

9d•Remote

About The Position

Certco is hiring an Order Processing Specialist to support its customers by processing and coordinating store orders for daily operations. The role serves as a liaison among customers, transportation, procurement, the warehouse, carriers, and vendors to help meet customer and vendor needs. It is fully remote, though the company ideally seeks someone within a reasonable commuting distance of its Madison, Wisconsin facility. In-person training is required, and occasional onsite visits may be needed as business needs arise. The schedule is four 10-hour shifts per week, Wednesday through Saturday, with a required 5:00 AM start to support warehouse operating schedules. Shift length may vary with workload, and occasional daily overtime and as-needed weekend coverage may be required.

Requirements

High school diploma or equivalent.
Excellent math skills.
Strong interpersonal and communication skills.
Excellent attention to detail and accuracy, with the ability to coordinate multiple activities simultaneously.
Ability to communicate courteously and professionally with customers, coworkers, and business contacts.
Ability to work independently with minimal supervision.
Ability to gather data, compile information, and prepare findings.
Strong organizational and problem-solving skills.
Ability to work with data and identify solutions.
Ability to work a Wednesday-through-Saturday schedule of four 10-hour shifts, beginning at 5:00 AM.
Occasional daily overtime may be required, and weekend coverage may be needed as required.

Nice To Haves

Knowledge of warehouse or shipping and receiving operations, including warehouse shipping clerk duties.

Responsibilities

Process Woodman’s and conventional customer orders.
Allocate orders for buyers and manage their release for warehouse picking.
Communicate with customers about order needs and updates.
Complete invoicing throughout the day.
Monitor cross-dock and debit orders in NAV for accuracy and completion.
Coordinate with IT to address order-processing, batch-order, and invoicing issues.
Process and release special orders, food show samples, and special-event orders.
Ensure special orders are ready for release in the quantities requested.
Update processing master copies as routes are added to the delivery schedule.
Schedule receiving appointments for Femrite and Verona shifts with trucking companies and brokers.
Communicate with Procurement about purchase-order questions and updates.
Follow up with carriers and brokers about missed or delayed deliveries, including no-call/no-show trucks.
Help ensure inbound product is scheduled and received before affected customer orders are released.
Maintain and update processing and invoicing documents and procedures for weekly use.
Provide weekend order-processing coverage when needed for vacations or sick days.