Order Processing Specialist – Fully Remote

CERTCO INC•Fitchburg, WI

2d•Remote

About The Position

Certco is looking for an Order Processing Specialist to join our Warehouse team in a fully remote position. In this role, you will play an important part in making sure our customers receive what they need, when they need it. You’ll process and coordinate customer orders while working closely with our customers, transportation team, procurement team, warehouse, carriers, and vendors. This is a great opportunity for someone who enjoys variety, problem-solving, communication, and working independently. This is a fully remote position; however, we are ideally looking for someone who lives within a reasonable commuting distance of our Madison, WI facility. In-person training will be required, and occasional onsite visits may be needed as business needs arise.

Requirements

Strong communication and interpersonal skills
Excellent attention to detail and accuracy
Ability to manage multiple priorities and coordinate several activities at once
Comfortable communicating with customers, coworkers, vendors, carriers, and other business contacts
Ability to work independently with minimal supervision
Strong organizational and problem-solving skills
Ability to gather information, work with data, and identify solutions
High school diploma or equivalent
Strong math skills
Strong interpersonal and communication skills.
Ability to pay close attention to detail and coordinate various activities simultaneously.
Ability to communicate with customers, co-workers and business contacts in a courteous and professional manner.
Ability to work with minimal supervision.
Ability to gather data, compile information, and prepare findings
High school graduate or equivalent and excellent math skills.

Nice To Haves

Knowledge of warehouse or shipping/receiving operations is preferred
Knowledge of warehouse shipping clerk duties.

Responsibilities

Process customer orders for Woodman’s and conventional customers
Allocate orders for buyers and release orders for warehouse picking
Communicate with customers regarding order needs and updates
Complete invoicing throughout the day
Monitor cross-dock and debit orders to ensure accuracy
Coordinate with IT to resolve order processing and invoicing issues
Process special orders, food show samples, and special events
Ensure special orders are ready to be released in the quantities requested
Schedule receiving appointments with trucking companies and brokers
Communicate with Procurement regarding purchase orders and updates
Follow up with carriers and brokers regarding missed or delayed deliveries
Help ensure inbound product is received before customer orders are released
Maintain processing and invoicing documents and procedures
Provide weekend order-processing coverage when needed for vacations or sick days
Order Processing for Woodman’s and Conventional orders.
Allocating orders for buyers and manage releasing orders for picking.
Communicate with customers about order needs.
Invoicing throughout the day.
Help with coverage of weekend order processing for vacations or sick days.
Constant updating of processing/invoicing documents for weekly use.
Monitor the Cross-dock and Debit orders in NAV to make sure the clerks are completing them correctly.
Work with IT to order batch orders and invoicing issues.
In addition, release orders for special events, food show samples, modify processing master copies as routes are added to the delivery schedule.
Ensure special orders are ready to release in full quantity as customers is requesting. (i.e., Bread orders, etc.)
Schedule appointments for Femrite and Verona receiving shifts. Done by emails from trucking companies and brokers.
Communicate with the procurement team for PO# questions and updates.
Follow up with carriers/brokers on NCNS trucks.
Ensuring inbound receiving affecting orders are scheduled and received before releasing orders.