Order Management Systems Engineer REMOTE

David's Bridal • King of Prussia, PA

3d • Remote

About The Position

The Order Management Systems Engineer keeps David’s Bridal customer orders moving from checkout to delivery. This role owns daily production support for Manhattan order management platforms, including Manhattan Active Omni (MAO), Manhattan DOM 2014, MIF 2014, and MIF Active, with partial support of Microsoft Dynamics NAV. The engineer investigates orders end to end, identifies root causes, and resolves production problems in collaboration with Supply Chain, Ecommerce, Store Operations, Customer Care, Finance, other IT teams, and vendors. The position reports to the Director, Supply Chain IT.

The role also maintains support documentation, takes changes through change control and testing before production, and participates in a shared on-call rotation, with added availability around month-end close and peak selling seasons.

Requirements

• Manhattan order management experience.

Responsibilities

• Own daily production support for Manhattan Active Omni (MAO), Manhattan DOM 2014, MIF 2014, and MIF Active, investigating and resolving issues in a timely manner.
• Support the end-to-end order process from order capture through allocation, release, fulfillment, shipping, invoicing, and returns.
• Investigate individual orders across systems to determine where and why they failed and identify the root cause.
• Troubleshoot complex cross-system issues, including order-related financial and inventory postings in Microsoft Dynamics NAV.
• Resolve underlying causes so issues do not recur, rather than only clearing stuck orders.
• Respond to P1 incidents in order management and lead root cause analysis and follow-up.
• Work with Supply Chain, distribution center, Ecommerce, Store Operations, Customer Care, Finance, other IT teams, and vendors to resolve issues.
• Write and maintain runbooks and support documentation for common order issues.
• Take changes through change control and testing before they reach production.
• Participate in a shared on-call rotation, with additional availability around month-end close and peak selling seasons.

Benefits

• Comprehensive benefits package
• Competitive pay
• Dream Maker employee discount after the first pay period
• Referral incentive program
• Dayforce Wallet early pay access
• Health, dental, and vision insurance
• 401(k) program
• Paid vacation, wellness days, and holidays, including the employee’s birthday off
• Pet benefits

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed