Senior Systems Engineer (Remote)
About The Position
The Senior Systems Engineer independently develops, maintains, and supports The Home Depot’s technical infrastructure of hardware and system software. The role contributes to creating, deploying, and supporting production infrastructure and may support routine upgrades and applications, as well as root-cause and post-mortem analyses of security incidents and service interruptions. The engineer collaborates with product and project teams to understand their needs, supports architecture reviews, monitors applications and infrastructure, optimizes performance, and maintains operational stability. The position also researches and recommends technology and infrastructure architectures, participates in planning, manages vendor problem tickets, and develops technical documentation and monitoring tools.
Requirements
- Must be at least 18 years of age.
- Must be legally permitted to work in the United States.
- At least 4 years of work experience.
- Knowledge, skills, and abilities typically acquired through completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.
Nice To Haves
- Experience designing, engineering, implementing, or supporting enterprise IT infrastructure in large, distributed environments such as retail, supply chain, corporate, or campus locations.
- Strong knowledge of MDF/IDF design, structured cabling, fiber, racks/cabinets, and related network infrastructure.
- Experience developing, governing, and supporting engineering artifacts such as infrastructure standards, reference architectures, installation standards, and technical documentation.
- Working knowledge of infrastructure systems, including electrical/power, UPS, wireless infrastructure requirements, and physical infrastructure supporting IP cameras and other technology solutions.
- Ability to independently own complex engineering work, including design reviews, device and infrastructure strategy, site assessments, implementation coordination, technical troubleshooting, and engineering escalations across construction, networking, field teams, and vendors.
Responsibilities
- Keep current with industry trends and internal system changes, assessing their effects on tools, training, support, system availability, and security.
- Participate in learning activities and communities of practice, and proactively learn about new technologies and practices.
- Research business trends and behavioral data to identify improvement opportunities and initiatives.
- Evaluate, develop, and recommend cost-effective technology solutions that meet requirements.
- Research and design infrastructure, network, database, cloud, AI, and security architectures for products.
- Create and maintain tools for monitoring and support.
- Participate in project planning and reporting across multiple efforts.
- Collaborate with product and project teams to understand needs and enable them with infrastructure.
- Support technology architecture design reviews for project and product teams.
- Use tooling and custom applications to monitor applications, infrastructure, networks, databases, and security; optimize and tune performance as appropriate.
- Drive root-cause analysis, debugging, support, and post-mortem analysis for security incidents and service interruptions.
- Maintain, upgrade, and support existing systems and infrastructure to ensure operational stability.
- Open and manage vendor problem tickets through resolution.
- Produce in-house documentation about solutions and move knowledge-base articles to infrastructure-as-code models.
- Keep monitoring and alerting up to date.
- Support routine upgrades and production applications.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
