Order Management Systems Engineer REMOTE
About The Position
The Order Management Systems Engineer keeps David's Bridal customer orders moving from checkout to delivery. This role owns daily production support for Manhattan order management platforms, including Manhattan Active Omni (MAO), Manhattan DOM 2014, MIF 2014, and MIF Active, with partial support of Microsoft Dynamics NAV. The engineer investigates orders end to end, identifies root causes, and resolves production problems, working closely with Supply Chain, Ecommerce, Store Operations, Customer Care, Finance, other IT teams, and vendors. The role reports to the Director, Supply Chain IT. The position includes participation in a shared on-call rotation, with added availability around month-end close and peak selling seasons.
Requirements
- Manhattan order management experience is required.
Responsibilities
- Own daily production support for Manhattan Active Omni (MAO), Manhattan DOM 2014, MIF 2014, and MIF Active, providing timely investigation and resolution of issues.
- Understand and support the end-to-end order process, from order capture through allocation, release, fulfillment, shipping, invoicing, and returns.
- Investigate individual orders across systems to identify where and why they failed and determine the root cause.
- Troubleshoot complex cross-system issues, including order-related financial and inventory postings in Microsoft Dynamics NAV.
- Resolve root causes so issues do not recur, rather than only clearing stuck orders.
- Respond to P1 incidents in order management and lead root cause analysis and follow-up.
- Work with Supply Chain, distribution center, Ecommerce, Store Operations, Customer Care, Finance, other IT teams, and vendors to resolve issues.
- Write and maintain runbooks and support documentation for common order issues.
- Take changes through change control and testing before they reach production.
- Participate in a shared on-call rotation, with added availability around month-end close and peak selling seasons.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
