Order Management Specialist (Second Shift)

Assurant • Irving, TX

2d • Onsite

About The Position

The Order Management Specialist will perform troubleshooting on all insurance claims and other order types and assist to identify and execute various enhancements to all order management processes. The Specialist will ensure compliance with all company and business policies to ensure appropriate order flow. This is a highly technical job, where understanding of order flow, process flow, and above-average knowledge of the Operating system is crucial for successful performance. The role involves managing communication with Materials, Operations, and Fulfillment centers to process insurance orders and ensure timely shipment of devices within SLA. The Specialist will use the current warehouse management system (Oracle) to modify, migrate, and push orders, prepare daily reports, manage shipments, and resolve order issues. They will also collaborate with the Purchasing department to resolve escalations and generate reports to communicate priority and urgency to other departments, such as backorder priorities and kitting priorities. Technical research for claims needing migration of existing models and communication with the Planning Department on device prioritization are also key responsibilities. Ensuring FIFO is followed and creating feedback reports to monitor SLA attainment are crucial. The role requires creating status reports, pending shipment reports, and overall claim status reports at a model level for all programs, along with action items needed to fulfill and troubleshoot orders.

Requirements

• High School Diploma or equivalent.
• Minimum of 2 years of distribution experience.
• Logistics background.
• MS Excel proficiency for managing large amounts of data.
• MS Word proficiency for creating basic documents and reports.
• Good communication skills for interaction and influence.

Nice To Haves

• BS/BA in a technical field preferred.
• Experience in inventory control, material management/movement of more than 2 years desired.
• Oracle experience a plus.

Responsibilities

• Perform troubleshooting on all insurance claims and other order types.
• Identify and execute enhancements to order management processes.
• Ensure compliance with company and business policies for appropriate order flow.
• Manage communication with Materials, Operations, and Fulfillment centers to process insurance orders and ensure timely shipment of devices within SLA.
• Use Oracle (warehouse management system) to modify, migrate, and push orders to facilitate order flow until shipment.
• Verify all order lines and prepare daily reports.
• Manage all shipments and respond to inquiries regarding order status.
• Resolve all order issues.
• Monitor and evaluate order issues and resolve them using available tools.
• Collaborate with the Purchasing department to resolve escalations for claims that cannot be satisfied due to stock availability.
• Generate reports to communicate priority and urgency to other departments (e.g., backorder priorities, kitting priorities).
• Conduct technical research for claims needing migration of existing models and execute those migrations to satisfy claims within SLA.
• Communicate with the Planning Department on devices that need to be prioritized from Production lines for all programs.
• Ensure FIFO (First-In, First-Out) is followed to satisfy older claims.
• Perform additional research as needed to move orders from Entered status to Booked status, allowing orders to cascade within the system.
• Create feedback reports to monitor overall SLA attainment on a daily/monthly basis and publish this data to stakeholders.
• Create reports of status, pending shipment, and overall status of claims at a model level for all programs and identify action items needed to fulfill and troubleshoot orders.

Benefits

• Assurant offers a comprehensive benefits package. For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED