Order Management Specialist (First Shift)

Assurant•Irving, TX

2d•Onsite

About The Position

This is an onsite role in our Irving TX facility with a schedule of Monday - Friday, 5AM – 1:30PM. This is a highly technical job, where understanding of order flow, process flow and above average knowledge of the Operating system is crucial for successful performance. The role involves managing all communication with Materials, Operations and Fulfilment centers to satisfy and process all insurance orders and timely shipment of devices within SLA. It also requires using the current warehouse management system (Oracle) to modify, migrate and push orders using technical knowledge to facilitate order flow until shipment. The specialist will verify all order lines, prepare daily reports, manage all shipments, respond to inquiries for order status, and resolve all order issues. Additionally, the role involves monitoring and evaluating order issues, working with the Purchasing department to resolve escalations for claims that cannot be satisfied based on current stock availability, and generating reports to communicate priority and urgency to other departments (e.g., priorities needed to satisfy backorders, Kitting Priorities). Technical research for current claims needing migration of existing models and executing those migrations to satisfy claims within SLA is also a key responsibility. Communication with the Planning Department on devices that need to be prioritized from Production lines for all programs is required, ensuring FIFO is followed to satisfy older claims. Depending on the program and customer, additional research may be needed to move orders from Entered status into Booked status, allowing orders to cascade within the system. The role includes creating feedback reports to monitor overall SLA attainment on a daily/monthly basis and publishing this data to stakeholders, as well as creating reports on status, pending shipment, and overall status of claims at a model level for all programs and the action items needed to fulfill and troubleshoot orders. Other duties as assigned.

Requirements

High School Diploma or equivalent.
2+ years of distribution and logistics background.
MS Excel proficiency in order to manage large amount of data.
MS Word proficiency in order to create basic documents and reports.
Good communication skills in order to interact and influence others.

Nice To Haves

BS/BA on a technical field preferred.
Oracle experience a plus.
Experience in inventory control, material management/movement of more than 2 years desired.

Responsibilities

Perform troubleshooting on all insurance claims and other order types.
Identify and execute various enhancements to all order management processes.
Ensure compliance with all company and business policies.
Administer and ensure appropriate order flow.
Manage all communication with Materials, Operations and Fulfilment centers to satisfy and process all insurance orders and timely shipment of devices within SLA.
Use current warehouse management system (Oracle) to modify, migrate and push orders using technical knowledge to facilitate order flow until shipment.
Verify all order lines and prepare reports on an everyday basis.
Manage all shipment and respond to all inquiries for all status orders and resolve all order issues.
Monitor and evaluate all order issues and resolve using tools available.
Work in tandem with the Purchasing department to resolve escalations for claims which can’t be satisfied based on current stock availability.
Generate multiple reports to send priority and urgency to other departments (e.g., Priorities needed to satisfy backorders, Kitting Priorities).
Perform technical research for current claims needing migration of existing models and execute those migrations to satisfy claims within SLA.
Communicate with the Planning Department on devices that need to be prioritized from Production lines for all programs.
Ensure FIFO is followed to satisfy older claims.
Conduct additional research as needed to move orders from Entered status into Booked status, allowing orders to be cascaded within the system.
Create different feedback reports to monitor overall SLA attainment on a daily/monthly basis and publish this data to stakeholders.
Create reports of status, pending shipment, and overall status of claims at a model level for all programs and the action items needed to fulfill and troubleshoot orders.
Perform other duties as assigned.