Order Management Specialist (Second Shift)

Assurant•Irving, TX

23h•Onsite

About The Position

The Order Management Specialist will perform troubleshooting on all insurance claims and other order types and assist to identify and execute various enhancements to all order management processes. The Specialist will ensure compliance with all company and business policies to ensure appropriate order flow. This is a highly technical job, where understanding of order flow, process flow, and above-average knowledge of the Operating system is crucial for successful performance. The schedule for this role is Monday - Friday, 11:30 AM CST - 8 PM CST.

Requirements

High School Diploma or equivalent.
A minimum of 2 years of distribution experience and a logistics background is required.
MS Excel proficiency in order to manage large amounts of data.
MS Word proficiency in order to create basic documents and reports.
Good communication skills in order to interact and influence others.

Nice To Haves

BS/BA on a technical field preferred.
Experience in inventory control, material management/movement of more than 2 years desired.
Oracle experience a plus.

Responsibilities

Manage all communication with Materials, Operations, and Fulfilment centers in order to satisfy and process all insurance orders and timely shipment of devices within SLA.
Using the current warehouse management system (Oracle) to modify, migrate, and push orders using technical knowledge to facilitate order flow until shipment.
Verify all order lines and prepare reports on an everyday basis, manage all shipments, and respond to all inquiries for all status orders and resolve all order issues.
Monitor and evaluate all order issues and resolve using available tools.
Work in tandem with the Purchasing department to resolve escalations for claims that cannot be satisfied based on current stock availability.
Using available tools, generate multiple reports to send priority and urgency to other departments (e.g., Priorities needed to satisfy backorders, Receiving daily priorities, Kitting Priorities).
Perform technical research for current claims needing migration of existing models and execute those migrations to satisfy claims within SLA.
Communicate with the Planning Department on devices that need to be prioritized from Production lines for all programs.
Ensure FIFO is followed to satisfy older claims.
Depending on the program and customer, conduct additional research to move orders from Entered status to Booked status, allowing orders to cascade within the system.
Create different feedback reports to monitor overall SLA attainment on a daily/monthly basis and publish this data to stakeholders.
Create reports of status, pending shipment, and overall status of claims at a model level for all programs and the action items needed to fulfill and troubleshoot orders.