Order Management Representative
About The Position
Deliver excellent Order Management based on achieving targets on KPIs for order entry, order confirmation, backlog, transaction turnaround time, output quality, etc. Provide customer support of the complete order process in SAP following order entry until invoicing, to confirm product numbers and delivery methods are all properly applied. Provide support to customers including answering common inquiries regarding order status, freight charges, tracking, document requests, product, pricing and availability. Operate the shared email inbox(es) to assure organization, delegation and timely responses. Execute date changes on customer sales orders resulting from sales allocations and purchasing/planning including system updates and customer notifications. Utilization of customer portals as necessary for receiving orders, submitting ASNs, invoices and various customer requirements. Work closely with the Warehouse and Logistics Operation teams to ensure all steps are taken to fill orders and make on-time deliveries. Proactively engage and support company initiatives designed to promote a culture of safe working, environmental protection, and continual improvement.
Requirements
- Work experience in Customer Service and Order Management within an office based environment
- Knowledge in the usage of MS Office (Word, Excel, PowerPoint, Outlook)
- SAP knowledge preferred
- Very good English skills (spoken and written) and strong communication skills
- Ability to organize self well and manage time effectively within a fast paced, detail orientated and interruption-prone environment
Responsibilities
- Deliver excellent Order Management based on achieving targets on KPIs for order entry, order confirmation, backlog, transaction turnaround time, output quality, etc.
- Provide customer support of the complete order process in SAP following order entry until invoicing, to confirm product numbers and delivery methods are all properly applied
- Provide support to customers including answering common inquiries regarding order status, freight charges, tracking, document requests, product, pricing and availability
- Operate the shared email inbox(es) to assure organization, delegation and timely responses
- Execute date changes on customer sales orders resulting from sales allocations and purchasing/planning including system updates and customer notifications
- Utilization of customer portals as necessary for receiving orders, submitting ASNs, invoices and various customer requirements
- Work closely with the Warehouse and Logistics Operation teams to ensure all steps are taken to fill orders and make on-time deliveries
- Proactively engage and support company initiatives designed to promote a culture of safe working, environmental protection, and continual improvement
Benefits
- A vibrant, fast‑moving culture where new ideas are encouraged and celebrated
- Real growth opportunities within a globally successful business that’s scaling rapidly
- Up to three weeks of PTO in your first year, plus 12 paid company holidays
- A comprehensive benefits package including medical, dental, vision, Life/AD&D, Short‑ and Long‑Term Disability, and optional Identity Theft and Legal Protection
- medmix Employee Savings Plan / 401(k) with a 100% employer match up to 6% of your base salary
- Additional non‑elective 401(k) contributions paid quarterly
- Health Savings Account with dollar‑for‑dollar company matching based on coverage level
- Flexible Spending Account (FSA) options
- Employee Assistance, Health & Wellness Programs to support your well‑being
- Flexible working hours and a hybrid on‑site/home‑office model
- Access to exclusive discounts on shopping, entertainment, and lifestyle perks
- A workplace committed to diversity, inclusion, and equal opportunity
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
