Order Management Representative I

Canon U.S.A., Inc.•Burlington, NJ

7d•$19 - $24•Hybrid

About The Position

Responsible for reviewing orders and alerting various departments of any corrections required to comply with policy and procedures. May be required to monitor the order team mailboxes and system queues and provide timely responses and excellent communication to internal and external requests. Handles requests professionally, efficiently, and accurately.

Requirements

HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
Ability to work overtime required, especially at month end.
Available for business continuity if needed.
Working knowledge of Excel including pivot tables and filters is required.
Good oral and written communication skills.
Strong phone contact handling skills and active listening.
Works well in a team environment.
Productive, efficient, and accurate in processing orders under pressure.
Ability to multi-task, prioritize, and manage workload effectively.
Must be legally authorized to work in the United States.
All applicants must reside in the United States at the time of hire.

Nice To Haves

Some college preferred.

Responsibilities

Effectively works with other departments to ensure customer satisfaction and to resolve order issues and accommodate some unique requirements.
Retrieves and reviews equipment orders for contract compliance, processing to completion.
Reviews entries and invoices for billing accuracy.
Follows the Sales Compensation and Operations Policy. Limits errors resulting in credits and re-bills.
Uploads and/or manually enters sales order from CPQ; Books complete orders on a timely basis; Utilizes CRM workflow to manage orders.
Uploads and/or manually enters properly documented sales orders from Deal Configuration and some manual WTS orders from CPQ.
Enters EOPs quote and Books complete orders on a timely basis; Responsible for the workflow from Oracle/S21 through booking/Dealer install; Identifies errors resulting in Credit and Rebills; Works with Sales and Management to facilitate smaller deployments.