Order Management Representative

Philips•Murrysville, PA

1d•$18 - $28•Onsite

About The Position

Keep life-changing sleep and respiratory care moving—one order at a time. Your role: Manage a high volume of customer inquiries and order requests through phone, chat, email, and other communication channels. Provide timely, professional support while resolving issues and ensuring an excellent customer experience. Process customer orders with accuracy through electronic systems and data entry, while handling questions related to products, services, and account information. Collaborate with internal teams to ensure efficient order fulfillment. Build strong relationships with customers and field sales representatives by providing responsive support and proactive communication. Anticipate customer needs and help drive positive outcomes. Maintain accuracy and quality by following established procedures, identifying opportunities for process improvement, and ensuring compliance with company standards. Thrive in a fast-paced, multitasking environment with strong attention to detail. Work collaboratively within the Order Management team while managing responsibilities independently with minimal supervision. Support Durable Medical Equipment (DME) order processing across the U.S. and Canada, with a primary focus on U.S. customers.

Requirements

High school diploma or vocational education
1+ years of customer service experience
Strong proficiency in Microsoft Office applications
Strong technical acumen
Excellent computer skills
Ability to efficiently navigate multiple technical platforms simultaneously while adapting to change with ease
Self-starter with a positive, customer-first mindset
Strong communication skills
Exceptional attention to detail
Ability to take pride in delivering high-quality work
Ability to represent the Sleep & Respiratory Care team with integrity and a commitment to outstanding service
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Must reside in or within commuting distance to Murrysville, PA.

Nice To Haves

Associate degree or higher is preferred
Call center experience is preferred
Skills in troubleshooting and providing technical support are preferred

Responsibilities

Manage a high volume of customer inquiries and order requests through phone, chat, email, and other communication channels.
Provide timely, professional support while resolving issues and ensuring an excellent customer experience.
Process customer orders with accuracy through electronic systems and data entry, while handling questions related to products, services, and account information.
Collaborate with internal teams to ensure efficient order fulfillment.
Build strong relationships with customers and field sales representatives by providing responsive support and proactive communication.
Anticipate customer needs and help drive positive outcomes.
Maintain accuracy and quality by following established procedures, identifying opportunities for process improvement, and ensuring compliance with company standards.
Thrive in a fast-paced, multitasking environment with strong attention to detail.
Work collaboratively within the Order Management team while managing responsibilities independently with minimal supervision.
Support Durable Medical Equipment (DME) order processing across the U.S. and Canada, with a primary focus on U.S. customers.