Dealer Order Management Representative

trane technologies•Phoenix, AZ

1d•$31,600 - $56,350•Remote

About The Position

As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, Trane Technologies, and through its businesses including Trane® and Thermo King, sustainability is not just how they do business—it is their business. The Dealer Order Management Representative will be the front-line contact for customers and internal sales partners, primarily answering calls for order management related inquiries. This role involves identifying models, finding pricing and availability, matching HVAC systems, and offering system solutions. The representative will drive customer engagement and own resolution from initial order request through order post-delivery, requiring collaboration and follow-up with multiple teams. The role also includes participating in continuous improvement activities to eliminate barriers to the order flow process and enhance the customer experience.

Requirements

Relentless customer focus
Excellent verbal and written communication skills-including listening
Change oriented
Problem solving
High School Diploma
2-3 years of experience in a customer service, inside and/or outside sales preferably in an industrial environment.

Responsibilities

Respond to and resolve order management inquiries from customers and internal partners
Provide customer support for order activities-model identification, pricing, availability, system match-ups, promotions, system solutions
Process customer orders- promise dates, order entry, and collaboration with multiple teams in end-to-end process for customer
Manage customer orders from placement to invoicing through multiple channels, including phone, E-Mail, text, or chat to ensure 100% customer satisfaction.
Run order reports and work with teams to fix misses/holds and close open orders/returns
Provide high quality service through efficient use of all operating systems functionalities related to order fulfillment and relative to customer activity
Refer to and create new standard work to maximize efficiency
Participate in continuous improvement activities

Benefits

Health insurance
Holistic wellness programs with generous incentives
Family building benefits include fertility coverage and adoption/surrogacy assistance.
401K match up to 6%, plus an additional 2% core contribution
15 vacation days
9 paid holidays
3 floating holidays
Sick leave
Additional options to support volunteer and parental leave.
Educational and training opportunities through company programs
Tuition assistance
Student debt support