Order Management Representative I
About The Position
Responsible for reviewing orders and alerting various departments of any corrections required to comply with policy and procedures. May be required to monitor the order team mailboxes and system queues and provide timely responses and excellent communication to internal and external requests. Handles requests professionally, efficiently, and accurately. Your Impact -Effectively works with other departments to ensure customer satisfaction and to resolve order issues and accommodate some unique requirements. - Retrieves and reviews equipment orders for contract compliance, processing to completion. - Reviews entries and invoices for billing accuracy. - Follows the Sales Compensation and Operations Policy. Limits errors resulting in credits and re-bills. WTS Retail: - Uploads and/or manually enters sales order from CPQ; Books complete orders on a timely basis; Utilizes CRM workflow to manage orders. LFS/PPS: - Uploads and/or manually enters properly documented sales orders from Deal Configuration and some manual WTS orders from CPQ. Managed Services (MS)/CUSA GSD & NAD/National: - Enters EOPs quote and Books complete orders on a timely basis; Responsible for the workflow from Oracle/S21 through booking/Dealer install; Identifies errors resulting in Credit and Rebills; Works with Sales and Management to facilitate smaller deployments.
Requirements
- HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
- Ability to work overtime required, especially at month end.
- Available for business continuity if needed.
- Working knowledge of Excel including pivot tables and filters is required.
- Good oral and written communication skills.
- Strong phone contact handling skills and active listening.
- Works well in a team environment.
- Productive, efficient, and accurate in processing orders under pressure.
- Ability to multi-task, prioritize, and manage workload effectively.
Nice To Haves
- Some college preferred.
Responsibilities
- Reviewing orders and alerting various departments of any corrections required to comply with policy and procedures.
- Monitor the order team mailboxes and system queues and provide timely responses and excellent communication to internal and external requests.
- Handles requests professionally, efficiently, and accurately.
- Effectively works with other departments to ensure customer satisfaction and to resolve order issues and accommodate some unique requirements.
- Retrieves and reviews equipment orders for contract compliance, processing to completion.
- Reviews entries and invoices for billing accuracy.
- Follows the Sales Compensation and Operations Policy.
- Limits errors resulting in credits and re-bills.
- Uploads and/or manually enters sales order from CPQ; Books complete orders on a timely basis; Utilizes CRM workflow to manage orders.
- Uploads and/or manually enters properly documented sales orders from Deal Configuration and some manual WTS orders from CPQ.
- Enters EOPs quote and Books complete orders on a timely basis; Responsible for the workflow from Oracle/S21 through booking/Dealer install; Identifies errors resulting in Credit and Rebills; Works with Sales and Management to facilitate smaller deployments.
Benefits
- Employee referral bonus
- Employee discounts
- “Dress for Your Day” attire program (casual is welcome, based on your job function)
- Volunteer opportunities to give back to our local community
- Swag! A Canon welcome kit and official merch you can’t get anywhere else
- medical
- dental
- vision
- 401(k) Savings Plan
- discretionary profit sharing
- discretionary success sharing
- educational assistance
- recognition programs
- vacation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
