Order Management Representative

Blackline Safety • Calgary, AB

1d • Hybrid

About The Position

The Order Management Representative is responsible for processing and managing customer orders accurately and efficiently from entry to delivery. This role ensures a smooth order lifecycle by coordinating with internal departments and providing excellent customer service.

Requirements

• High school diploma or equivalent required.
• Minimum 1 year experience in customer service, order processing, sales support, or a related field.
• Strong business acumen and technical aptitude to understand products and ensure accurate, timely order processing.
• Proficiency in credit card payment processing via automated systems.
• Hands-on experience with CRM systems.
• Solid mathematical skills for order validation and partner inquiry support.
• Advanced verbal and written business communication skills: clear, concise, courteous, and professional.
• Proven customer service experience, with passion for exceptional care and empathy for client needs.
• Proactive approach to resolving customer issues while firmly upholding company policies.
• Experience supporting dynamic sales teams.
• Proficient in Microsoft Word, Excel, PowerPoint, Google Drive, SharePoint, MS Teams, Outlook, and remote collaboration tools.
• Highly organized, detail-oriented, and adept at multitasking in fast-paced environments.
• Outgoing team player with a positive, ambitious attitude; offers solutions to drive business improvements.

Responsibilities

• Process product sales orders accurately according to standards.
• Liaise with the Regional Sales Managers, the Client Success team, the Production & Shipping teams as well as our Distributors & Customers.
• Resolve concerns for our internal and external customers.
• Provide information to our customers via e-mails and phone-calls in a proactive, prompt, and professional manner.
• Be an example of professionalism and high standards.
• Support the Client Success team in the renewal of service plans for our existing customers.
• Meet customer care goals and service levels for an exceptional customer experience.

Benefits

• Competitive base salary and annual compensation review
• Comprehensive health and dental benefits
• Mental health and wellness support
• Flexible work arrangements and hybrid work model for eligible positions
• Paid vacation, personal and sick days
• Professional development opportunities
• Education funding
• A collaborative, inclusive, and mission-driven culture
• Exclusive access to perks and discounts
• A flexible ‘Dress for Your Day’ environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED