Order Management Representitive- Onsite

LeaderPromos Marketing Agency • Columbus, OH

1h • Onsite

About The Position

LeaderPromos is seeking an Order Management Representative for an onsite position in Gahanna, Ohio, paying $19 per hour. The role manages purchase orders for online orders and serves as a primary contact for external fulfillment operations. It involves auditing vendor acknowledgments for pricing, product specifications, and shipment timelines; resolving discrepancies with internal sales teams before production; and tracking purchase orders through delivery to meet customer delivery SLAs.

The representative maintains accurate order-management records, researches shipping timelines and vendor reliability, coordinates freight shipments, and communicates proactively with vendor support teams, account managers, and logistics partners to help prevent delays. The position requires strong organization, attention to detail, and a collaborative, proactive approach in a fast-paced production-floor environment.

Requirements

• 2–3 years of experience in high-volume customer service or supply chain coordination.
• Strong command of Microsoft Office Suite.
• Experience using order management software.
• Exceptional written and verbal communication skills.
• Ability to maintain professional, firm alignment with external vendors under tight deadlines.
• Outstanding organizational skills and attention to detail.
• Proactive problem-solving mindset and positive, team-oriented attitude in a fast-paced production-floor environment.

Nice To Haves

• Advanced Excel capabilities.

Responsibilities

• Oversee secure placement of purchase orders with vendors and serve as the primary contact for external fulfillment operations.
• Review vendor order acknowledgments for accuracy in pricing, product specifications, and shipment timelines.
• Resolve order discrepancies with internal sales teams before production begins.
• Track purchase orders from initial placement through arrival at their final destination, ensuring adherence to customer delivery SLAs.
• Maintain accurate information in the order management system, including data entry, tracking updates, and order-status logs.
• Research and analyze shipping timelines and vendor reliability to help optimize in-hands dates.
• Coordinate incoming and outgoing freight shipments.
• Communicate proactively with vendor support teams, internal account managers, and logistics partners to mitigate delivery delays.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed