Account Service Representitive - Onsite

InteLogix•Copperas Cove, TX

5d•Onsite

About The Position

The Account Service Representative provides customer service by connecting with customers, navigating their needs, and offering empathetic, effective solutions. The role involves addressing inquiries and complaints, helping customers understand products and services, and accurately documenting interactions and transactions. Representatives are expected to meet customer satisfaction and performance goals, stay current on product knowledge and industry trends, and look for ways to improve customer experience and processes. The position is onsite and requires phone-based customer interaction throughout the shift, with flexibility to work weekends and holidays.

Requirements

Must be 18 years of age or older.
High school diploma or equivalent.
Ability to remain engaged on the phone throughout the shift with minimal to no distractions while performing constant sedentary work.
Computer and technology proficiency, including the ability to operate multiple windows and tabs while speaking with customers.
Superb attendance.

Responsibilities

Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions.
Maintain a thorough understanding of products, services, and policies to assist customers effectively.
Accurately document customer interactions and transactions across all tools and platforms.
Strive to exceed customer satisfaction goals and performance metrics.
Seek opportunities to improve the customer experience and streamline processes.
Stay updated on product knowledge and industry trends to better assist customers.
Work within defined hours of operation, with flexibility needed on weekends and holidays.