Customer Service Representitive (CSR)

OmniCable•Buford, GA

About The Position

OmniCable is seeking an outgoing and self-assured Customer Service Representative (Sales Support) to support the company’s growth and development. The role provides best-in-class customer service, promotes positive customer relationships, and supports Account Managers with customer needs and sales-related administration. OmniCable is a redistributor of wire and cable, electrical products, and value-added services, serving distributors through 16 North American distribution centers. It is a subsidiary of Dot Family Holdings.

Requirements

High school diploma.
Proficiency in Microsoft Office.
Exceptional organizational and time-management skills.
Strong communication and interpersonal skills.

Nice To Haves

Bachelor’s degree or equivalent experience.
Proficiency with Salesforce.com or another CRM system.
Experience in the service industry or a call center.
Experience in industrial sales.

Responsibilities

Assist Account Managers with customer needs, issues, and administrative duties, including order entry, quoting, RMAs, and vendor ship-and-debit agreements.
Establish and maintain positive working relationships with internal teams and customers.
Proactively engage under-penetrated accounts to increase awareness of OmniCable and cultivate business.
Support daily order completion and solve customer problems.
Receive and coordinate incoming call overflow.
Enter and maintain requests and information in Infor and Salesforce.
Provide friendly and efficient customer service.