Customer Service Representative- CSR

ID Logistics•Salt Lake City, UT

11d

About The Position

The Customer Service Representative carries out customer service activities, including responding to inquiries, processing orders, and handling complaints promptly, courteously, and effectively. The role works closely with customers and on-site management to address product inquiries, special requests, discrepancies, shipping and receiving, billing, and invoicing. It also serves as a liaison between the warehouse and customers and between the office and customers regarding invoicing and credit changes. This is a safety-sensitive position because performance directly affects the safety of the employee and others, including the general public.

Requirements

High school diploma or GED, or an equivalent combination of experience and education.
Three years of verifiable customer service experience.
Strong written and verbal communication skills.
Outstanding computer and data-entry skills.
Proficiency in the Microsoft Office suite.

Responsibilities

Manage shipping and receiving within the company system in partnership with the Distribution Center Manager and Supervisors.
Process billing and invoicing with tight turnaround times and attention to detail.
Resolve customer and internal management issues involving billing, invoicing, shipping, or receiving.
Communicate daily with customers, internal team members, and management by email, phone, or in person.
Act as a liaison between the warehouse and the customer in administering accounts, and between the office and customer regarding invoicing and credit changes.
Follow corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary.
Observe company safety rules and assist in enforcing them as appropriate.
Perform other duties as assigned.