Customer Service Representative CSR

Rusk Heating and Cooling • Covington, KY

3d

About The Position

Rusk Heating and Cooling is a fourth-generation, family-owned company serving the Northern Kentucky and Greater Cincinnati metropolitan communities for more than 150 years. The company is seeking a Customer Service Representative to support its customer base and continue its legacy of high standards and fair practices.

Customer Service Representatives are the first point of contact for customers. They handle communications, assign technicians, and solve problems while providing effective, service-oriented interactions and clear communication. The role focuses on maintaining quality customer relationships and delivering five-star-worthy service. Rusk describes its culture as positive, open, healthy, and reasonably paced.

Normal business hours are Monday through Friday, 8 a.m. to 6 p.m., with rotating Saturdays and Sunday on-call coverage. Compensation is $17–$24 per hour with bonus incentives; the posting states there is no cap on income with advanced productivity and personal investment.

Requirements

• High school diploma or GED.
• Strong communication, organization, and problem-solving skills.
• Clean driving record.
• Must be able to pass a background check and drug test upon employment offer.

Nice To Haves

• Technical schooling.
• Two or more years of residential customer service experience.
• Dispatching experience.
• ServiceTitan experience.
• Microsoft Office experience.

Responsibilities

• Handle customer communications as the first point of contact.
• Assign technicians to customer work.
• Solve customer problems.
• Provide clear, effective, service-oriented customer interactions and maintain quality customer relationships.
• Participate in rotating on-call shifts, including Sunday on-call coverage.

Benefits

• Hourly compensation with bonus program and incentives; no cap on income is stated for advanced productivity and personal investment.
• 401(k) with company match after one year of employment.
• Paid personal time off.
• Standard paid holidays.
• Medical insurance, including health, dental, and vision coverage.
• Company-provided $50,000 life insurance policy.
• Personal equipment program.
• Company-covered training.
• Internal advancement opportunities.
• Work/life balance focus, including emphasis on time with family.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED