Customer Service Representative- CSR

ID Logistics US • Salt Lake City, UT

7d

About The Position

The Customer Service Representative carries out customer service activities, including responding to inquiries, processing orders, and handling complaints promptly, courteously, and effectively. The role works closely with customers and on-site management to address product inquiries, special requests, discrepancies, shipping and receiving, billing, and invoicing. It requires positive interpersonal skills and effective verbal and written communication.

The position manages shipping and receiving in the company system, processes billing and invoices with attention to detail and tight turnaround times, and resolves related issues with customers and internal management. It serves as a liaison between the warehouse and customers for account administration and between the office and customers for invoicing and credit changes. The role follows corporate and site-specific Good Manufacturing Practices and company safety rules, and assists with enforcement when appropriate.

This is a safety-sensitive position. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., at a rate of $20.00 per hour.

Requirements

• High school diploma or GED, or equivalent combination of experience and education.
• Three years of verifiable customer service experience.
• Strong written and verbal communication skills.
• Outstanding computer and data entry skills.
• Proficiency in the Microsoft Office suite.

Responsibilities

• Manage shipping and receiving within the system in partnership with the Distribution Center Manager and Supervisors.
• Process billing and invoicing with tight turnaround times and attention to detail.
• Resolve billing, invoicing, shipping, and receiving issues with customers and internal management.
• Communicate daily with customers, internal team members, and management by email, phone, or in person.
• Act as a liaison between the warehouse and customers in administering accounts, and between the office and customers regarding invoicing and credit changes.
• Follow corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary.
• Observe company safety rules and assist in enforcement as appropriate.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision plan options.
• 401(k) with employer matching.
• Employer-paid life insurance.
• Short-term and long-term disability benefits.
• Vacation and sick time.
• Generous paid time off.
• Supplemental benefits.
• Friendly, open-door culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED