Customer Service Representative (CSR)

Fox Marble & Stone Care and Restoration•Richmond, CA

13d•$23 - $26•Onsite

About The Position

The Customer Service Representative (CSR) works with the Stone Care Restoration team to provide professional customer service and support daily operations. The role connects customers, technicians, and management by handling inquiries, following up on service matters, and maintaining accurate project information. It reports to the Stone Care Service Coordinator, Natalie Soriano, and is full time and onsite at the Richmond, California facility. This hourly position pays $23–$26 per hour, depending on experience. The CSR represents the company’s values: Kindness, Honesty, “Tread Lightly on the Earth,” “Measure Twice, Cut Once,” and Ganas (Desire). The role is accountable to B Corp standards, balancing care for people and the planet with profitability. The company describes opportunities for professional development, technical mastery, and growth within the organization. Applicants are asked to submit a current resume and contact information, a screenshot of typing speed and accuracy results, and an unedited 1–2 minute introduction video discussing their background, relevant tools, interest in joining the team, and strengths.

Requirements

Excellent verbal and written communication skills, professional phone etiquette, and confidence handling customer emails and inquiries.
Typing speed of 60–70 words per minute with strong accuracy.
Experience using business software, CRM tools, and office productivity applications.
Familiarity with business phone systems such as Dialpad or similar platforms.
Comfort using Google Workspace or Microsoft Office, including Gmail, Google Drive, Google Sheets, Google Docs, Microsoft Outlook, Excel, and Word.
Comfort using AI tools to support productivity, organization, and communication.
Ability to maintain accurate records, organize files, and manage multiple tasks.
Positive attitude, willingness to learn, and commitment to following through on responsibilities.
Organized, dependable, proactive, and comfortable communicating with customers and working with technology in a busy office environment.

Nice To Haves

Experience in stone restoration, construction, or home services.
Experience with SaaS-based CRM systems such as Jobber, ServiceTitan, Salesforce, or comparable platforms.

Responsibilities

Answer incoming phone calls and respond to customer emails and inquiries.
Follow up on appointments, service questions, and project updates in a professional and courteous manner.
Provide administrative support, including data entry, document preparation, digital filing, and record organization.
Maintain accurate customer information, job details, notes, and service records in Jobber and other company systems.
Use business phone systems, CRM platforms, Google Workspace or Microsoft Office, and AI tools to support productivity and efficient workflows.
Collaborate with the Stone Care team, technicians, and management to maintain clear communication, accurate documentation, and excellent customer service.
Represent the company’s shared legacy, values, and B Corp standards.