Customer Service Assistant (CSR)

Sparkbit 360 • Cincinnati, OH

6d

About The Position

Sparkbit 360, a full-service marketing and public relations agency, is seeking a dedicated and enthusiastic Customer Service Assistant to join its team. The role is the first point of contact for customers and is responsible for handling inquiries promptly and professionally, providing information about products and services, resolving complaints, and supporting customer satisfaction. The position requires excellent communication, a friendly demeanor, and the ability to multitask in a fast-paced environment.

Requirements

• High school diploma or equivalent.
• Proven experience in a customer service or related role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and conflict resolution skills.
• Ability to work well under pressure and handle multiple tasks simultaneously.
• Proficiency with customer service software, databases, and tools.

Nice To Haves

• Bachelor's degree.

Responsibilities

• Respond promptly and effectively to customer inquiries via phone, email, and chat.
• Help customers understand product features, benefits, and policies.
• Process orders, forms, applications, and requests accurately and efficiently.
• Resolve customer complaints patiently and professionally, escalating when necessary.
• Maintain accurate customer records and update account information as needed.

Benefits

• Competitive starting pay with opportunities for bonuses.
• Comprehensive training and growth opportunities.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Supportive and collaborative team culture.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED