Customer Service Rep (CSR)

The Tool & Gage House • Charlotte, NC

2d

About The Position

Tool and Gage House (TGH) is seeking a detail-oriented Customer Service Representative to manage the processing of calibration and repair items. The representative serves as the main point of contact for clients and helps coordinate service items from intake through completion. Duties include handling inquiries, providing quotes, receiving items into the company’s software, tracking service orders, coordinating with technicians, and communicating with clients and vendors about quotes, orders, delivery, and service details.

Requirements

• High school diploma or equivalent.
• Prior experience in a customer service role, preferably in a technical or repair environment.
• Strong communication and organizational skills.
• Proficiency with basic computer tools, including email, Word, and Excel.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.

Nice To Haves

• Additional technical training.

Responsibilities

• Generate quotes from customer lists.
• Receive items into the system after verifying that the items received match the paperwork 100%.
• Obtain vendor pricing and create quotes for items that cannot be calibrated at TGH.
• Coordinate with technicians to support timely and accurate service completion.
• Communicate with clients and vendors regarding quotes, orders, delivery, and other service details.
• Maintain accurate records and documentation for all service items.
• Generate purchase orders for items that must be outsourced.
• Handle client inquiries and track service orders.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED