525 - (CSR) Customer Service Rep SG1

K&G Petroleum • Thornton, CO

7d • Onsite

About The Position

The Customer Service Representative (CSR) works in Operations at a company-owned retail facility, helping ensure safety and profitability while providing excellent customer service. This hourly, non-exempt position reports to the Store Manager. Full-time and part-time positions are available. The listed hiring range is $17.00–$18.00 per hour, depending on store location, merit, and employee experience; the employee may be eligible for a pay increase after a 90-day probationary period.

The role involves customer service and sales, accurate transaction processing and cash handling, cleaning and basic equipment upkeep, maintaining inventory, and completing shift closeouts. CSRs may work irregular hours, with minimal supervision and periodic direction. The position is performed primarily indoors, with occasional exposure to cold temperatures in a walk-in cooler or freezer and work in small spaces.

Requirements

• High school diploma or GED preferred.
• Retail sales and customer service experience preferred.
• Ability to use tools and equipment and perform the described duties.
• Ability to work as scheduled and arrive on time.
• Ability to communicate orally and in writing in English and engage in conversation.
• Ability to work independently and as part of a team.
• Ability to stand and/or walk for an entire shift.
• Ability to lift and/or carry up to 60 pounds from ground to waist level as needed.
• Ability to lift and/or carry up to 30 pounds from ground to overhead for up to 30 minutes of a shift, using appropriate safety equipment.
• Ability to push and pull with the arms with up to 20 pounds of force.
• Ability to bend at the waist with some twisting for up to one hour of a shift.
• Ability to grasp, reach, and manipulate objects with the hands, and to perform hand-eye coordinated tasks, including climbing a ladder, for up to four hours of a shift.

Nice To Haves

• High school diploma or GED.
• Experience working in retail sales and customer service.

Responsibilities

• Provide courteous customer service and handle complaints promptly and tactfully.
• Use suggestive selling techniques to drive sales while maintaining customer rapport.
• Process sales accurately on the cash register, handle cash and other payment forms, follow cash-handling procedures, and perform basic arithmetic.
• Operate the POS system and other equipment and machines used at the site.
• Clean and maintain the site, inside and out, and perform basic upkeep or cleaning of equipment.
• Maintain proper inventory levels and complete shift closeouts.
• Perform duties with minimal supervision and work irregular hours when required.
• Notify store management of observed dishonesty by customers, vendors, or employees; follow vendor check-in procedures and company policy for confronting shoplifters.
• Comply with company policies, procedures, and relevant government regulations.
• Complete or attend required orientations, training, certifications, and meetings.

Benefits

• Medical, dental, vision, and life insurance, short-term and long-term disability, and Teladoc for full-time employees.
• 401(k) with up to 3% company match.
• Paid vacation and sick time.
• Flexible scheduling.
• Career growth opportunities, including advancement to Lead Cashier or Assistant Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED