Customer Service Rep(06178) - 525 E Race St

Domino's Franchise • Kingston, TN

1d • Onsite

About The Position

Domino’s Pizza is seeking customer service representatives with strong people skills to help serve customers and support store operations. The role can be part-time or full-time and offers scheduling flexibility, on-the-job training, and opportunities to advance into management and other positions. Team members may work independently or with others and must be able to perform repetitive tasks, work under stress, meet quality standards, and make judgments and decisions.

The position involves operating store equipment; stocking ingredients and supplies; preparing products; receiving and processing telephone orders; taking inventory and completing paperwork; and cleaning equipment and the facility. Team members communicate with customers and coworkers in person and by phone, and enter orders using a keyboard or touchscreen.

Work takes place in a store with temperatures ranging from a walk-in cooler to hot work areas, exposure to food odors and cornmeal dust, and possible outdoor tasks in varying weather. The role includes frequent standing, reaching, hand use, and bending, as well as occasional lifting, carrying, pushing, pulling, climbing, crouching, and squatting. Team members may handle supplies weighing up to 50 pounds and use pizza-making tools and other store equipment.

Requirements

• Must be 16 years of age or older.
• Ability to understand and give correct written instructions.
• Ability to communicate verbally with customers and coworkers to process orders over the phone and in person.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands/fingers to make precise movements rapidly and accurately.
• Ability to enter orders using a computer keyboard or touchscreen.
• Ability to stand for most tasks and perform frequent reaching and continuous hand use.
• Ability to lift and handle deliveries weighing up to 50 pounds.
• Ability to work alone and with others, perform repetitive tasks, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to work around hot surfaces and tools, sharp edges, moving mechanical parts, food odors, cornmeal dust, cramped spaces, and changing temperatures.
• Ability to talk and hear on the telephone and use near- and mid-range vision and depth perception.

Responsibilities

• Operate all equipment.
• Stock ingredients from the delivery area to storage, work areas, and the walk-in cooler.
• Prepare products.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility approximately daily.
• Communicate with customers and coworkers to process orders by phone and in person.
• Unload and move product deliveries, including stocking supplies on shelves.
• Perform occasional maintenance and store tasks such as changing sign prices and washing walls.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed