525 - (CSR) Customer Service Rep SG1

K&G Petroleum, LLC • Thornton, IA

9d • $17 - $19 • Onsite

About The Position

The Customer Service Representative (CSR) is an hourly, non-exempt position responsible for safety, profitability, and excellent customer service at a company-owned retail facility. The role reports to the Store Manager and involves maintaining and operating the store in a fast-paced, team-oriented environment. Full-time and part-time positions are available.

The CSR serves customers, processes transactions, supports sales, maintains inventory and store cleanliness, and follows company procedures. The position may require irregular work hours and is performed with minimal supervision and periodic direction.

Requirements

• High school diploma or GED (preferred).
• Retail sales and customer service experience (preferred).
• Ability to work with the tools and equipment used in the role and perform the described duties.
• Ability to work as scheduled and arrive on time.
• Ability to communicate orally and in writing in English and engage in conversation.
• Ability to work independently and as part of a team as needed.
• Ability to stand and/or walk for an entire shift.
• Ability to lift and/or carry up to 60 lbs. from ground to waist level as needed.
• Ability to lift and/or carry up to 30 lbs. from ground to overhead for up to 30 minutes of a shift, using appropriate safety equipment.
• Ability to push and pull with the arms using up to 20 lbs. of force.
• Ability to bend at the waist with some twisting for up to 1 hour of a shift.
• Ability to grasp, reach, and manipulate objects; hand-eye coordination, including climbing a ladder, for up to 4 hours of a shift.

Nice To Haves

• High school diploma or GED.
• Experience working retail sales and customer service.

Responsibilities

• Provide courteous customer service and handle complaints quickly and tactfully.
• Use suggestive selling techniques to drive sales while maintaining customer rapport.
• Accurately process sales using the cash register, handle cash and other forms of payment, follow cash-handling procedures, and perform basic arithmetic.
• Operate the POS system and other equipment and machines used at the store.
• Perform cleaning and basic upkeep of the store, equipment, and site, inside and out.
• Maintain proper inventory levels and complete shift closeouts.
• Work with minimal supervision and, when required, work irregular hours.
• Notify store management of observed dishonesty by customers, vendors, or employees; follow vendor check-in procedures and company policy for confronting shoplifters.
• Comply with company policies, procedures, and relevant governmental regulations.
• Complete or attend required employee orientations, trainings, certifications, and meetings.

Benefits

• Medical, dental, vision, and life insurance, short-term and long-term disability, and Teladoc (available to full-time employees).
• 401(k) with up to 3% company match.
• Paid vacation and sick time.
• Flexible scheduling.
• Career growth opportunities, including potential advancement to Lead Cashier or Assistant Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED