CSR - Customer Service Rep
About The Position
The Customer Service Rep is a key team player who reports directly to the Behavioral Health Customer Service Supervisor. The role works in a busy, constantly changing environment and requires accuracy, attention to detail, initiative, and a proactive approach. The qualified applicant must demonstrate a positive attitude, sound independent judgment, professional ethics, appearance, and conduct. Interactions with individuals receiving services and LifePath staff are conducted in a person-centered, trauma-informed manner. This position supports all Behavioral Health teams and helps ensure the needs of individuals served are met. It is cross-trained across multiple clinic settings and requires flexibility in transitioning smoothly between work assignments. If bilingual and receiving a stipend, the employee will be available to translate for other staff as needed and use approved language in providing services.
Requirements
- High school diploma or General Education Degree (GED).
- Knowledge and experience performing office duties.
- Knowledge of computer programs such as Microsoft Word and Excel.
- Professionalism and knowledge of customer service skills.
- Knowledge of Medicaid, Medicare, and private insurance billing practices.
Nice To Haves
- Three years of experience working in a medical office, agency, or hospital, with knowledge of scheduling, insurance verification, billing, and collections.
- Bilingual ability.
Responsibilities
- Check in individuals as they arrive for appointments.
- Schedule and reschedule appointments.
- Collect payment for services.
- Answer and screen phone calls, take messages, provide information, and transfer callers to the appropriate person or department.
- Work with community partners to ensure calls are answered promptly and triaged correctly.
- Update information in medical records.
- Scan documents into medical records.
- Mail letters and perform other general office duties as needed.
- Perform other duties as assigned to meet program and individual needs.
- Support Behavioral Health teams and transition between assignments and clinic settings as needed.
- If bilingual and receiving a stipend, translate for other staff as needed and use approved language in providing services.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
