Bdc Representitive

Kia of Alpharetta • Alpharetta, GA

2d

About The Position

Kia of Alpharetta is seeking a BDC Representative to support its Business Development Center and drive sales growth by building relationships with current and prospective customers. The representative responds to phone and online inquiries, schedules sales appointments, and follows up to help customers attend their appointments and have a positive experience.

The role involves communicating with leads and customers through calls, texts, and email; coordinating appointments with the sales team; recording customer interactions in VinSolutions CRM; and sharing information about inventory, promotions, and incentives. The representative must follow dealership policies and applicable federal and state requirements for customer calls and texts, including do-not-call and consent rules, and protect customer information.

The position is based in an indoor office setting. It requires sitting at a computer and using a phone or headset for most of the shift, along with frequent keyboard use. Offers of employment are contingent upon successful completion of a background check and pre-employment drug screening.

Requirements

• Excellent phone, written, and verbal communication skills.
• Proficiency with computers, the internet, and Microsoft Office.
• Strong organizational skills, ability to learn quickly, a positive attitude, and ability to work well as part of a team.

Nice To Haves

• Previous dealership BDC, call center, or sales experience.
• Experience with VinSolutions CRM.

Responsibilities

• Answer inbound calls, internet leads, texts, and emails within department response-time standards.
• Make outbound calls and send follow-up messages to new leads, unsold showroom customers, and no-shows.
• Schedule and confirm sales appointments and coordinate with the sales team regarding customer arrivals.
• Accurately log customer contacts, notes, and appointments in VinSolutions CRM.
• Inform prospects about current inventory, promotions, and incentives.
• Meet department goals for contacts, appointments set, and appointment show rates.
• Follow dealership policies and federal and state rules for customer calls and texts, including do-not-call and consent requirements.
• Protect customer information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed