Account Service Representitive - Onsite

InteLogix•Copperas Cove, TX

6d•Onsite

About The Position

InteLogix is hiring an Account Service Representative to provide customer service and solutions to customers. The role suits a creative, results-oriented, empathetic problem solver with an engaging personality, strong communication skills, and a commitment to effective results and excellent customer service. The position is onsite and pays $15.50 per hour. It is full-time and non-seasonal. Paid training, medical, dental, and vision insurance, paid time off, employee discounts, and career advancement opportunities are offered.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent.
Ability to remain engaged on the phone throughout the entire shift with minimal to no distractions and perform constant sedentary work.
Computer and technology proficiency, including operating multiple windows and tabs while speaking with customers by phone.
Excellent attendance.
Employment offer is contingent on completion of a drug screen and background check; continued access to client systems and information may depend on meeting applicable client security and access requirements.

Responsibilities

Address customer inquiries, resolve complaints, and guide customers through solutions.
Maintain a thorough understanding of products, services, and policies to assist customers effectively.
Accurately document customer interactions and transactions across tools and platforms.
Strive to exceed customer satisfaction goals and performance metrics.
Seek opportunities to improve the customer experience and streamline processes.
Stay updated on product knowledge and industry trends.
Work within defined operating hours, with flexibility needed on weekends and holidays.