Order Management Coordinator

Kelvion Products • Catoosa, OK

2d

About The Position

The Order Management Coordinator manages customer relationships and provides technical and service support through responsive communication, prompt issue resolution, and delivery of an exceptional customer experience. The role manages assigned accounts, serves as the primary contact for post-shipment inquiries, and coordinates warranty claims, service requests, and resolutions. The coordinator also supports investigations and audits, identifies improvements to customer service processes, and helps provide coverage across product lines.

The role requires compliance with company policies, quality requirements, and applicable laws and regulations, while promoting ethical conduct and team collaboration. Some travel may be required. The work environment may occasionally involve wet or humid conditions, moving mechanical parts, high or precarious places, and vibration; noise levels are moderate.

Requirements

• Strong communication, analytical, and organizational skills.
• Proficiency in Microsoft Office and ability to learn ERP or other software systems.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Effective time-management and goal-achievement skills.
• Personal computer skills, including electronic mail, record keeping, routine database activity, word processing, spreadsheets, graphics, and ERP systems.
• Associate’s degree or higher in a related field with at least 2 years of related experience, or a high school diploma, general education degree, or equivalent with at least 4 years of related experience.
• Ability to perform the essential duties satisfactorily, with reasonable accommodation where applicable.

Nice To Haves

• Previous experience with Made2Manage.
• Experience in manufacturing or oil and gas industries.

Responsibilities

• Manage assigned customer accounts with minimal supervision.
• Serve as the primary point of contact for post-shipment inquiries, coordinating warranty claims, service requests, and issue resolutions.
• Conduct follow-up outreach to confirm issue resolution and customer satisfaction.
• Respond promptly and effectively to post-delivery questions and concerns.
• Maintain strong customer relationships and proactively identify future needs.
• Monitor market trends, customer needs, and industry developments to identify opportunities to improve customer satisfaction and support business growth.
• Cross-train on multiple product lines to provide team coverage and support.
• Perform other responsibilities as assigned.
• Resolve escalated customer concerns, including complaints, complex billing questions, account disputes, and cancellations.
• Support root cause investigations related to customer issues.
• Participate in onsite customer audits and support audit preparation activities.
• Identify opportunities to improve customer service processes and workflows.
• Incorporate Kelvion’s Standard of Excellence, including its commitment to quality, into every product and service provided.
• Comply with all Quality Management System requirements.
• Follow company policies and procedures, including the Global Code of Business Principles, Code of Ethics and Business Conduct, and Operational Framework.
• Demonstrate high ethical standards and promote a culture of honesty, integrity, and One Team collaboration.
• Comply with applicable government and corporate laws, rules, regulations, policies, and procedures.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree