Order Handling Specialist

ABB • Pinetops, NC

7d • Onsite

About The Position

The Order Handling Specialist provides customer support, including technical support and order- and payment-related assistance, to help achieve service quality, operational efficiency, and customer satisfaction targets. The role implements customer support strategies and supports established targets by monitoring progress and taking improvement actions as needed.

This onsite role contributes to ABB's Electrification Distribution Solutions business in Pinetops, North Carolina. It works with internal and external customers and reports to the Planning & Fulfillment Manager.

Requirements

• High school diploma.
• At least 2 years of relevant customer support or quality management experience in manufacturing.
• Solid knowledge of Microsoft programs, including Excel, Word, PowerPoint, and Microsoft Outlook.
• Well-developed oral and written communication skills.
• Ability to operate in a demanding environment where critical decisions must be made quickly and teamwork is essential.
• Must already have work authorization permitting employment with ABB in the United States.

Nice To Haves

• Knowledge of ABB systems, including SPINE, SAP, and SOM.

Responsibilities

• Meet defined targets, including finished-goods inventory turns, requested on-time delivery, and Net Promoter Score.
• Process orders and coordinate with Sales, Product Marketing, Logistics, and other internal teams to ensure accurate and timely product delivery.
• Implement and maintain customer support processes.
• Resolve customer issues and provide effective, efficient communication in support of after-sales service, using commercial communication tools.
• Monitor progress toward established targets and implement improvement actions as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED